Functional Assessor - agency

Serco Group plc; Bristol; Hybrid; GBP 37,000 - 46,000; Full time

Job summary

A leading public services organization in the UK is seeking Functional Assessors to conduct health assessments for clients with disabilities. Qualified Nurses, Occupational Therapists, Physiotherapists, Paramedics, or Pharmacists are encouraged to apply. This role involves producing accurate reports and consulting with healthcare professionals, and it offers a competitive salary, flexible work arrangements, and numerous benefits.

Benefits

Starting salary range from £37,500 – £45,500

£1,000 salary uplift after 6 and 12 months

Up to 10% quality and performance bonus

Hybrid or remote working opportunities

25 days annual leave plus bank holidays

Contributory pension scheme up to 6%

Discounts across 1,000 retailers

Paid volunteering day each year

Qualifications

• One year’s post-registration experience in a relevant healthcare role.
• Fully registered with a relevant UK regulatory body, without restrictions.
• Excellent observational and communication skills.

Responsibilities

• Conduct functional health assessments for DWP clients.
• Produce accurate reports based on assessments.
• Consult with treating healthcare professionals when needed.

Skills

Observational skills

Communication skills

IT skills

Education

Registered Nurse, Occupational Therapist, Physiotherapist, Paramedic or Pharmacist

Job description

Overview

Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP). Our experience supporting complex case management services and work with the DWP enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.

We are looking for Nurses, Occupational Therapists, Physiotherapists, Paramedics or Pharmacists to join Serco as Functional Assessors to support health assessments for people with health conditions and disabilities.

What is a Functional Assessor?

A Functional Assessor is a qualified Nurse, Paramedic, Occupational Therapist, Physiotherapist or Pharmacist who conducts unbiased, comprehensive health assessments for the Health Assessment Advisory Service (HAAS), which arranges and conducts assessments for the DWP.

What is HAAS?

HAAS is a service that brings together existing assessment services for people with disabilities and health conditions under a single provider in each region of the UK. This makes accessing assessments for benefits simpler for those who need them.

Our team will be providing assessments for Personal Independence Payment (PIP) claimants or Work Capability Assessments (WCAs) for Universal Credit (UC) or Employment and Support Allowance (ESA).

What will I be doing?

As a Functional Assessor, you’ll speak with claimants in a non-clinical environment, either on the phone, face-to-face or online, to carry out functional health assessments that help DWP understand how their disability or condition affects day-to-day life. You’ll use active listening and note-taking skills to produce accurate reports with empathy and compassion.

You’ll help claimants get fair outcomes by carrying out functional assessments, consulting with treating healthcare professionals and others involved in providing care, and ensuring final reports are accurate and produced to a high standard. These reports are used by DWP decision makers to determine the outcome of claims.

What do I need?

• One year’s post-registration experience as a Nurse, Occupational Therapist, Physiotherapist, Paramedic or Pharmacist
• Fully registered with a relevant UK regulatory body (NMC, HCPC or other), without restriction or conditions and with a valid PIN
• Excellent observational and communication skills
• Good overall IT skills with the ability to work quickly and produce reports in a timely manner

Why choose Serco?

There are multiple providers on the DWP HAAS contract. If you have the qualifications and experience, you can work for any of us, regardless of location, so it’s important to choose the right organisation for you.

What are the perks?

• Starting salary range from £37,500 – £45,500 depending on location and specialty
• £1,000 salary uplift after 6 months and a further £1,000 after 12 months
• 9am – 5pm contracts with no nights; some flexible and hybrid options
• Up to 10% quality and performance bonus
• Hybrid or remote working opportunities
• 25 days annual leave, plus bank holidays and the option to purchase up to five additional days
• Contributory pension scheme up to 6%
• Discounts across around 1,000 retailers
• Serco ShareSave scheme
• Health and wellbeing benefits including Employee Assistance Programme, wellbeing app and other plans
• A paid volunteering day each year

Is Serco new to this sector?

Serco has experience delivering similar contracts internationally and works with the DWP. We are a global organisation delivering public services across sectors, with a focus on people and service quality.

Life as a Functional Assessor

Life as a Functional Assessor isn’t for everyone. This role requires training and the ability to learn and produce high-quality reports. If you’re considering this role, you’ll go through a comprehensive training programme to become an approved Functional Assessor, with ongoing feedback and support.

Recruitment process

This is a brand new, five-year contract. Opportunities are available now. For more information or to apply, contact [e-mail].

About Serco

At Serco, we are 50,000 people delivering essential public services worldwide in defence, transport, justice, immigration, healthcare and citizen services. We are committed to diversity, inclusion and belonging, and we provide networks and resources to support these values.

Apply

Please click the apply button to complete your application. We encourage applications from diverse candidates and can make reasonable adjustments at interview and employment. We support flexible working and hybrid arrangements where possible. For help with your application, contact 0345 010 4000.

If you have unspent criminal convictions, we support fair access to employment through the ‘Ban the Box’ pledge; discuss any requirements with the recruitment team.