It Support Engineer jobs in United Kingdom

London, England, United Kingdom

About Samsara

Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform that enables organizations that depend on physical operations to harness Internet of Things data to develop actionable insights and improve their operations. Our mission is to improve the safety, efficiency, and sustainability of the operations that power the global economy.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

Samsara’s Telematics team focuses on building both the product and platform for vehicle telematics data. There’s significant complexity here, with trillions of data points processed annually, and a world-class customer experience always in mind.

As a Senior Software Engineer II, you will spearhead the design and development of products and abstractions based on vehicle telematics data. You will lead technical discussions with teammates to identify gaps in our platform and influence the roadmap by setting direction and recommending solutions.

You will collaborate with other teams to make design decisions and understand downstream implications in our product. Given the ownership area of the team, which includes the design and implementation of the core object models powering our platform, this role is backend-leaning but will involve both web and mobile development.

This is a remote position open to candidates in the UK and Poland. Relocation assistance will not be provided for this role.

You should apply if:

• You want to impact the industries that run our world: The software, firmware, and hardware you build will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• You want to build for scale: With over 2.3 million IoT devices deployed to our global customers, you will work on a range of new and mature technologies driving scalable innovation for customers across industries driving the world's physical operations.
• You are a life-long learner: We have ambitious goals. Every Samsarian has a growth mindset as we work with a wide range of technologies, challenges, and customers that push us to learn on the go.
• You believe customers are more than a number: Samsara engineers enjoy a rare closeness to the end user and you will have the opportunity to participate in customer interviews, collaborate with customer success and product managers, and use metrics to ensure our work is translating into better customer outcomes.
• You are a team player: Working on our Samsara Engineering teams requires a mix of independent effort and collaboration. Motivated by our mission, we’re all racing toward our connected operations vision, and we intend to win—together.

• Lead technical discussions with teammates to identify gaps in our telematics data platform and influence roadmap by setting direction and recommending solutions
• Collaborate with other engineering teams to make design decisions and understand downstream implications in our product to ensure a seamless customer experience
• Ship features that are immediately used by our customers and iterate based on their feedback
• Deliver full stack features across front-end, back-end and mobile. GoLang, GraphQL, Typescript, React and ReactNative are some of the components of our technology stack. Direct experience with these technologies is not required.
• Be responsible for maintaining the production systems that your team owns and provide operational support.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• Demonstrated expertise in establishing data models and contracts in large organizations
• 8+ years of experience designing and building products in a skilled software engineering team
• Track record of leading design, development, deployment and maintenance of distributed, highly scalable software systems
• Experience mentoring and supporting engineers and role modeling excellent engineering practices within a technical lead capacity
• Experience taking end-to-end ownership of product, feature designs, development and delivery of large scale and long running projects
• Proactive growth mindset, always looking at ways to improve the status quo
• Experience building ML-enabled products

An ideal candidate also has:

• Curiosity about our customers, and is eager to improve their day-to-day experience
• Seeks to iterate on new products based on customer feedback

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more. Take a look at our Benefits site to learn more.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@samsara.com’ or ‘@us-greenhouse-mail.io’. For more information regarding fraudulent employment offers, please visit our blog post here.

Improve the safety, efficiency, and sustainability of the operations that power the global economy.