It jobs in United Kingdom

The core functions of the role are providing support to customer during implementation of AGITO’s automation solutions and will also include support for systems already in the field as well as support of company office IT infrastructure and users.

This includes:

• Provide support of external customers during and post implementation, including the set up and configuration of server hardware, switches, virtualizing platforms, and cloud environments.
• Configure and test software solutions.
• Work with automation, mechanical and electrical teams on integration of IT systems with LLC/mechatronic/robotic systems.
• Participate in commissioning, installation, and connection of developed systems on customer sites.
• Provide training and support (onsite and remote) to members of customer teams.
• Provide after hours support to customers using AGITO solutions.
• Supervise and perform periodic maintenance of software and hardware.
• Communicate and demonstrate the software and AGITO’s vision clearly to customers and external customers.
• Data analysis and adjustments of dashboards for Materials Handling and Warehousing systems.
• User support and taking care of internal IT infrastructure: be first point of contact for users of IT systems.
• Provide support to users and escalate issues with 2nd/3rd level support members.
• Monitor key elements of company IT infrastructure (network, servers, main applications).
• Perform maintenance activities related to end user computers, network, servers.

• You are someone who wants to be at the forefront of technology being a key player in implementing and supporting of both industrial automation solutions as well as internal key IT infrastructure.
• You have a willingness to learn and grow your knowledge.
• Ability to quickly learn and adapt to new IT and automation solutions.
• Ability to respond quickly to client demand as well as needs of your office peers.
• Education background and ideally first experience with IT office and industrial solutions
• The ability to work either as part of a team or autonomously and prioritize competing demands.
• Practical site experience with automation systems is a significant plus.

• The successful candidate will
• Have bachelor’s degree in IT or a relevant discipline.
• Have experience in supply chain, retail, or manufacturing sector.
• Respond quickly to client demand.
• Have troubleshooting and diagnostics skills.
• Excel in problem-solving
• Have ability to prioritize work.
• Have founded knowledge about computers, server software and hardware, networking.
• Have experience with operating server operating systems, data bases,
• Understand principles of software and hardware integration, esp. with PLC controlled automation.
• Work collaboratively and be committed to success of a team.