Inside Sales jobs in United Kingdom
Strategic Planning Manager - Contact Centre Forecasting
Domestic & General Group
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Strategic Planning Manager - Contact Centre Forecasting
Job summary
A leading service provider in the UK seeks a Strategic Planning Manager to oversee resource planning for their Contact Centre. This role involves developing forecasts, capacity models, and strategic insights while collaborating with key departments. The ideal candidate will have extensive experience in resource planning in large operations and strong leadership skills. This position offers comprehensive training, annual leave, health coverage, and flexible benefits, alongside a supportive work environment focused on fair treatment and diversity.
Benefits
Qualifications
- Extensive experience in contact centre resource planning for large, multi-site operations.
- Strong expertise in forecasting and demand analytics.
- Ability to manage complex planning environments.
Responsibilities
- Lead the long-term and mid-term planning strategy for the Contact Centre.
- Develop accurate forecasts, capacity models, and strategic insights.
- Collaborate with Operations, HR, Finance, and Change teams.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.