Customer Operations Specialist

Legal & General; Barnsley; On-site; GBP 24,000; Full time

Job summary

A major UK financial services group seeks a Customer Operations team member for a 6-month fixed term contract. The role involves managing queries via phone, chat, and email, while ensuring exceptional service delivery. Essential skills include administrative experience and strong organizational abilities. The position offers a competitive salary of £23,809. Candidates should possess excellent communication skills and be detail-oriented. Flexible working options are available to accommodate various needs.

Benefits

Performance-related bonus plan

Generous pension contribution

Life assurance

Healthcare Plan

At least 25 days holiday

Competitive family leave

Electric car scheme

Discounts on products and retail

Qualifications

• Experience in administrative, customer service, or operational support role.
• Ability to work accurately under pressure and meet deadlines.
• Strong organizational skills with excellent attention to detail.

Responsibilities

• Managing inbound queries via phone, chat, and email.
• Owning and organizing the shared team mailboxes.
• Handling Line 1 service desk tickets and escalating complex cases.

Skills

Administrative experience

Customer service

Organizational skills

Attention to detail

Communication skills

Familiarity with Microsoft Office

Job description

A major UK financial services group seeks a Customer Operations team member for a 6-month fixed term contract. The role involves managing queries via phone, chat, and email, while ensuring exceptional service delivery. Essential skills include administrative experience and strong organizational abilities. The position offers a competitive salary of £23,809. Candidates should possess excellent communication skills and be detail-oriented. Flexible working options are available to accommodate various needs.