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Job summary
A leading urban mobility company is seeking a customer support technician in Birmingham to provide first-line support and perform maintenance on ticketing equipment. Key responsibilities include diagnosing issues, managing stock, and assisting with installations. The role requires an NVQ Level 2 in an electrical field and experience in electro-mechanical engineering. Benefits include a company van, pension scheme, and paid volunteering days.
Benefits
Qualifications
- Experience in vending, transport, or similar industries.
- Full UK driving license required.
- Ability to stay calm under pressure.
Responsibilities
- Perform on-site maintenance and repairs on ticketing equipment.
- Diagnose and resolve basic software issues using PC tools.
- Manage service calls via the call management system.
- Handle and maintain company stock and spare parts.
- Assist with new equipment installations and upgrades.
Skills
Education
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As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.
You’ll provide first-line customer support, servicing, and repairing ticketing equipment, as well as assisting with installations and managing stock.
Shift Pattern: Delivering on site support covering 05:30 - 23:30 - 12 hour shifts - 4 days on/4 days off.
- Perform on-site maintenance and repairs on ticketing equipment.
- Diagnose and resolve basic software issues using PC tools.
- Keep accurate records and manage service calls via the call management system.
- Handle and maintain company stock and spare parts.
- Follow Health & Safety regulations.
- Assist with new equipment installations and upgrades.
NVQ Level 2 or equivalent in an electrical field.
- Experience in electro-mechanical engineering, ideally in vending, transport, or similar industries.
- Full UK driving license.
- Strong problem-solving skills and ability to work independently.
- Excellent customer service and communication skills.
- Ability to stay calm under pressure.
- 🚐 Company van, equipment, PPE, and clothing provided.
- 🚐 25 days holiday (plus bank holidays) with an option to purchase additional days.
- 🚐 Up to 6% contributory pension scheme and life assurance (x4 annual salary).
- 🚐 Health cash plan, discounted gym membership, and EAP.
- 🚐 Flexible benefits, including critical illness cover, dental insurance, & car leasing.
- 🚐 Paid volunteering days.
The role will be based in the Midlands area covering Birmingham - Oxford - North London.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.