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Escalations Specialist — Private Customer Complaints (Hybrid)
Job summary
A leading automotive company in Farnborough seeks a Private Customer Escalations Executive for a Fixed-Term Contract. This role involves resolving customer complaints, ensuring regulatory compliance, and maintaining relationships with customers and retailers. Ideal candidates will have strong customer service experience and knowledge of FCA regulations. Flexibility in work hours is supported as part of the hybrid working model offered by the company. Competitive benefits and a positive work culture await.
Benefits
Qualifications
- Experience in customer service, preferably within automotive or regulated financial services.
- Understanding of complaints environments and regulatory compliance.
- Knowledge of Motor Trade Law and regulatory authorities is advantageous.
Responsibilities
- Resolve Private Customer complaints to achieve good outcomes.
- Manage workload efficiently, prioritising cases.
- Conduct thorough communication with customers, including before legal escalation.
- Support continuous improvement by reviewing complaint procedures.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.