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Sales Advisor
Job summary
A leading warranty services provider in Houghton-le-Spring is seeking motivated Sales Advisors to join their team. You will be responsible for making outbound calls and selling warranty packages, meeting sales targets, and maintaining customer interactions. Ideal candidates are experienced in contact centre sales, possess strong communication skills, and are driven by targets. This role offers competitive pay, uncapped bonuses, and numerous benefits.
Benefits
Qualifications
- Previous proven experience in a Contact Centre Sales role.
- A positive, outgoing personality with strong communication skills.
- Reliable, trustworthy and professional approach at all times.
Responsibilities
- Making out-bound calls to potential and existing customers.
- Selling appliance warranty packages and services.
- Meeting and exceeding individual and team sales targets.
Skills
Sales Advisor – Call Centre – Pacifica Warranty (Pacifica Group)
Location: Houghton-le-Spring, Tyne and Wear, DH4
Job Type: Full-time and part-time positions, Permanent
Salary: Competitive Basic + Uncapped Bonus
Hours: Monday to Friday, 9:00am – 5:00pm (full‑time, flexibility required)
About Pacifica Warranty (Part Of Pacifica Group)
Pacifica Warranty, part of the Pacifica Group, is one of the UK’s largest providers of appliance warranty services and aftercare solutions. We help homeowners protect their domestic appliances with extended warranties, repairs and replacements – providing peace of mind and excellent customer care. Pacifica Group is a national leader in appliance repairs, warranty services and energy solutions, employing over 500 staff and engineers across the UK. We pride ourselves on delivering outstanding service, technical excellence and innovation.
About The Role
We have multiple exciting opportunities for enthusiastic Sales Advisors to join our busy call centre based in Houghton‑le‑Spring. What matters most is a positive attitude, a strong work ethic and the willingness to learn. This is a target‑driven role where your efforts directly impact your earnings – ideal for individuals who are motivated, resilient and eager to succeed.
- Making out‑bound calls to potential and existing customers
- Selling appliance warranty packages and services
- Meeting and exceeding individual and team sales targets
- Maintaining accurate records of customer interactions
- Following all company policies, processes and compliance regulations
- Working 9:00am to 5:00pm, Monday to Friday on a full‑time, flexible schedule (part-time hours to be confirmed)
- Based at the Houghton‑le‑Spring office – not a remote role
- Previous proven experience in a Contact Centre Sales role
- A positive, outgoing personality with strong communication skills
- Willingness to learn, take feedback and develop quickly
- Reliable, trustworthy and professional approach at all times
- Self‑motivated and driven by targets and bonuses
- Resilient – able to stay motivated even on the toughest days
- Basic computer skills, including competency in Excel
- Ability to follow sales processes and achieve KPIs
- Ability to travel to our Houghton‑le‑Spring office (not remote)
- Competitive basic salary plus uncapped bonus potential
- Unlimited earning potential through the uncapped bonus scheme
- Up to 33 days holiday (including bank holidays)
- Pension scheme plus Death in Service benefit (3x annual salary)
- Free multi‑appliance protection cover for your own home
- Free on‑site parking
- Access to exclusive discounts with top‑by‑street retailers
- Regular company events and incentives
- Genuine career progression opportunities within Pacifica Group
If you are ready to bring your energy, drive and ambition to Pacifica Warranty, apply now and start your exciting journey with us!
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.