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7,106

Customer Service Manager jobs in United Kingdom

Care & Repair Supervisor

Scottish Federation of Housing Associations

United Kingdom
Hybrid
GBP 47,000 - 51,000
30+ days ago
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Care & Repair Supervisor
Scottish Federation of Housing Associations
United Kingdom
Hybrid
GBP 47,000 - 51,000
Full time
30+ days ago

Job summary

A leading housing association seeks a Care & Repair Supervisor based in Thurso to lead and coordinate the Care & Repair service. The role involves managing staff, liaising with external agencies, and ensuring compliance with regulations. Joining offers a full-time permanent position with a competitive salary and a range of employee benefits including flexible working options and wellness support.

Benefits

Flexible working
Health and wellness support
Tech and cycle schemes
Compassionate leave

Qualifications

  • Minimum 3 years' experience in a similar role.
  • Full UK Drivers Licence and Basic Disclosure required.

Responsibilities

  • Supervise Handypersons and coordinate Care & Repair service.
  • Liaise with NHS Occupational Therapists.
  • Undertake property surveys and prepare CAD drawings.

Skills

Building and construction knowledge
Technical problem-solving
Team management
Client communication
Understanding of Local Authority Building & Planning regulations
Use of CAD packages

Education

Recognised HND level in building & construction
Relevant professional qualification
Job description

Job Details:
• Location: Thurso, Caithness (with Hybrid Working)
• Contract: Permanent
• Hours: 34.5 hours per week (full-time)
• Salary: The salary for this post is £47,854 per annum rising to £50,373 on successful completion of 6-month probationary period
• Salary Note: All salaries at Cairn are under a standard benchmarking review and could be subject to change in April 2026

Job Type

Full Time

Cairn is seeking a dedicated Care & Repair Supervisor to coordinate efficient and effective operational delivery of the Association’s Care & Repair service, in accordance with the policies and procedures of the Association, the Care and Repair Highland Operational Manual, Care and Repair Scotland Guidance and statutory requirements.

Key Responsibilities:
• To Supervise Handyperson’s to deliver an effective Care & Repair/Handyperson Service.
• To liaise with NHS Occupational Therapists and Highland Council Social Work Services on referrals for adaptations to suit the requirements of the customers’ need.
• To provide hands on practical assistance to the Handyperson and Telecare services.
• To act in the capacity of client’s agent, visit clients in their own homes to explain the terms/conditions relating to grant applications, the application process and the scope of medical referrals. Gather information, complete and submit applications to the Highland Council or other funding bodies for financial assistance relating to property adaptation/improvement.
• To maintain an appropriate balance between the needs of the individual clients, the demands of external agencies, building contracts management and collaboration with colleagues and service providers.
• To provide a technical service, undertaking property surveys, preparing C.A.D. drawings and specifications for small works, suitable for tendering purposes.
• To co-ordinate the investigation of technical problems in a property and to agree the work to be undertaken with clients and the relevant statutory bodies.

Requirements:
• Recognised HND level in building & construction / other relevant professional qualification or substantial experience (3+ years) in a similar role.
• Workings within the parameters of a contract and ensuring compliance with the scope of work and terms and conditions outlined.
• Experience of managing staff.
• Detailed understanding of, Building, construction, trades and CAD packages.
• Essential understanding of Local Authority Building & Planning regulations, building material products, construction drawings and CDM2015.
• A full UK Drivers Licence and Basic Disclosure are required for this role.

Employee Benefits: Why Cairn is the Best Place to Work
Join Cairn and enjoy a range of benefits including flexible and hybrid working, health and wellness support, tech and cycle schemes, compassionate leave, and more!
Cairn is passionate about creating equal opportunities for everyone and warmly invites applications from all community members.
A registered Scottish Charity SC(NO):016647

Application Process:
• Visit Cairn website to apply - Housing Jobs Scotland | Housing Association Charity Jobs In Scotland
• For assistance, call our head office at 0800 990 3405 or email recruitment@cairnha.com.
• Please note, we do not accept CVs.
• Closing Date: Friday 1st August at 12 noon.
• For full details, please download the job description from our website.

Notes

Application Process:
• Visit Cairn website to apply - Housing Jobs Scotland | Housing Association Charity Jobs In Scotland
• For assistance, call our head office at 0800 990 3405 or email recruitment@cairnha.com.
• Please note, we do not accept CVs.
• Closing Date: Friday 1st August at 12 noon.
• For full details, please download the job description from our website.

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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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