Customer Service jobs in United Kingdom

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on positive change and development.

Due to internal progression, we currently have several vacancies for Operational Governance & Change Control Leads in the Operational Change & IT teams in the M&G Account in Stirling or Reading. This role is responsible for maintaining and improving ways of working, operating within a highly complex and regulated environment to administer effective governance and change controls to support our front-line operational teams during periods of change to maintain excellent levels of customer service.

• 33 days including Bank Holidays
• Eligibility for an annual discretionary bonus scheme
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
• Cycle to Work Scheme & Interest free Season Ticket loans
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
• A comprehensive set of Moments that Matter policies, such as Carer’s Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection
• Apply to find out about our other benefits

• Working directly with the Central Change Team, Client, IT, 3rd party suppliers, Front and Back-office teams, to support the governance, planning and control of operational change projects.
• Assisting in developing the operational change roadmap to ensure that change affecting our operational teams is planned effectively, and that all key milestones, contention, dependencies and risks are identified and documented.
• Leading and coaching direct reports to source data inputs required across a range of areas including change impact assessments, benefits tracking and produce governance reports.
• Working with the key stakeholders to identify and plan necessary resource involvement to successfully deliver change projects, whilst also documenting and reporting potential risks and issues.
• Managing necessary frameworks, processes and documentation to exceed minimum requirements and to protect and report on Service Levels across operations.
• Applying change management processes and tools to support the business to successfully deliver strategic priorities.

• Qualified to A-level standard or equivalent and / or relevant industry qualification.
• Proven track record of managing projects / programmes.
• Experience of management and motivation of a team.
• Experience of managing multiple cross-functional stakeholders, both internal and external
• Demonstrated ability to quickly learn new processes / topics and build credibility with professionals from other disciplines.
• Knowledge of FCA regulations.
• Skilled in Planning / PMO.
• Proficient in Microsoft Excel and PowerPoint.

• Strong interpersonal skills and able to build and maintain relationships
• Highly organised with a proven ability to prioritise and manage conflicting demands
• Solid understanding of change and governance processes
• A fast learner who is adept at problem solving and conflict resolution
• Ability to negotiate and influence people to deliver without direct authority
• Resilient and work well with changing priorities

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!

To apply, please submit your resume and cover letter through our recruitment portal.