Customer Service Advisor

FMG Repair Services Limited; Southampton; On-site; GBP 29,000; Full time

Job summary

A leading automotive service provider in Southampton is looking for a Customer Service Advisor to enhance customer experience. Responsibilities include booking cars for repair, managing customer interactions, and ensuring efficient service delivery. Applicants should have a strong focus on customer service, teamwork, and a full UK Driving Licence. This role offers competitive salary and various benefits, including bonus schemes, life assurance, and well-being services.

Benefits

Bonus schemes

Life assurance

Well-being services

Discounted gym memberships

Employee vehicle-leasing schemes

Pension and share scheme

Qualifications

• Experience in a fast-paced customer-facing role within the automotive industry.
• Ability to identify and support retail sales opportunities.

Responsibilities

• Book customer cars for repair and provide progress reports.
• Liaise with customers and manage financial transactions.
• Arrange courtesy cars for customers.

Skills

Customer focus

Teamwork mentality

IT Literacy

Problem solving

Education

Full UK Driving Licence

Job description

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Customer Service Advisor

Reference: DEC20258496

Expiry date: 12:10, Tue, 6th Jan 2026

Location: Southampton

Benefits: Superb

Salary: £28,649.00 per annum, plus bonus

This is an exciting opportunity for a Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site.

As part of a team of specialist Customer Service Advisors you are the face of our Bodyshops. You are responsible for booking customer cars in for repair/attention, preparing job cards and providing vehicle progress reports to customers. You will arrange and allocate courtesy cars for customers and deal with financial transactions, paying particular attention to banking/security arrangements and the payment of excesses on certain insurance policies.

As the first point of contact you will liaise directly with the customer, the bodyshop and any third parties to ensure an excellent customer experience.

About You

As a Customer Service Advisor, we would like you to have an interest and passion in what we do. With a professional appearance we would also appreciate it if you have a customer focus and teamwork mentality and are IT Literate. Problem solving and understanding when to escape problems would be highly advantageous as would the ability to identify and fully support development of retail sales opportunities. As a given you must have experience of working in fast paced customer facing role, within the automotive industry, be that dealership, accident repair, service or sales. A full UK Driving Licence is also an essential requirement for the role.

Why choose FMG RS?

Of course, we offer a fantastic basic salary, but there’s much more to being a Customer Service Advisor at FMG RS than just that. Some of our most popular benefits include (but aren’t limited to) …

• fantastic bonus schemes
• free life assurance
• well-being services (incl. Health Cash Plan, Dental Plan & Travel Insurance)
• discounted, flexible Gym memberships
• exclusive employee vehicle-leasing schemes
• pension & save-as-you-earn share scheme
• Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)

• We’re a key part of one of the UK’s largest Automotive plcs, Redde Northgate - few other businesses can offer you the volume, variety and long-term security as us;
• You’re rewarded for your part in our success - lots of customers means lots of work to share, which in turn means lots of opportunity to boost your earnings through our fantastic bonus schemes;
• We invest in you - We believe everyone should have the opportunity to better themselves and look to progress, not just within FMG RS but the wider Redde Northgate Group;
• We’re growing - it’s an exciting time for the industry and we’re committed to being at the cutting edge, investing in everything from our EV capabilities, our workshops to our Training Centres;
• We've recently launched Wagestream for all our colleagues - A Financial Wellbeing app that gives you more control over your pay. Not only .

Join the FMG RS family

With the best people in the industry within our Group, we really believe that no one else can do what we do as well as us. So what are you waiting for?