Customer Service jobs in United States
Retail and Skincare Expert – Facialist - Full time in London
Oh My Cream limited
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Retail and Skincare Expert & Facialist
Job summary
A leading beauty retailer in England is seeking a Retail and Skincare Expert - Facialist to provide luxury facial treatments and personalized customer experiences. This full-time role requires a Beauty Diploma and significant sales experience. Candidates should be detail-oriented, dynamic, and passionate about clean beauty. The position includes mandatory weekend work and offers various perks like a monthly commission, a company pension scheme, and ongoing training resources.
Benefits
Qualifications
- You hold a Beauty Diploma.
- You have significant sales experience and a passion for customer service.
- You are detail-oriented, organized, dynamic, and always smiling.
Responsibilities
- Provide a range of luxury facials for customers.
- Perform skin diagnosis to recommend suitable products.
- Lead masterclasses and in-store events.
- Conduct regular inventory checks to maintain product availability.
Skills
Education
Retail and Skincare Expert - Facialist
Full time positions available (39 hours/week minimum)
Weekend work is mandatory, with Sundays scheduled on a rotational basis within the team
- Monthly commission based on turnover achieved
- One weekend off per month (except in December)
- Day-off offered on the birthday date
- Extensive and ongoing training on products and facials
- 40% discount on products
- 5 sick days per calendar year after your probation period
- 28 days holiday inclusive of Bank Holidays
- Company pension scheme after qualifying period
- An ethical and committed company : We have been a Mission-Driven Company since 2023 and aim to achieve B-Corp certification in 2025
Provide a range of luxury facials (only if the candidate holds at least the LVL 2 Beauty diploma):
- Oh My Cream Skincare - Plumping Facial: A complete treatment incorporating facialist techniques, ideal for illuminating, plumping, and smoothing the skin.
- Dermalogica Proskin: A 100% personalised face care made with ultra-concentrated professional products to solve all your skin problems.
- Dermalogica - Hydrafacial Treatment : A treatment combining deep cleansing, advanced exfoliation, and LEDs for transformed skin.
- Tata Harper: A 100% organic cabin experience. Aromatic and ultra-sensory, Tata Harper treatments replenish and erase the signs of age as well as signs of fatigue.
Personalized customer reception to offer tailored services and create a welcoming atmosphere
Expert advice on the Oh My Cream range of products : Sales advice and development of customer loyalty through attentive and personalized service
Perform skin diagnosis to better understand customer needs and recommend suitable products
Lead masterclasses and in-store events, creating engaging customer experiences
Receive and store restocks (2 deliveries per week) to ensure the store is always well-stocked
Conduct regular inventory checks to maintain product availability and avoid stock shortages
Order supplies (office materials, beauty consumables) to ensure smooth daily operations
- Love the world of beauty, especially clean beauty ? That’s already a (huge) plus !
- Enjoy hands-on work and have a passion for the beauty industry ?
- We’re looking for more than just a typical profile—we want a true personality who’s versatile, proactive, and loves challenges
- You hold a Beauty Diploma ?
- You have significant sales experience and are passionate about customer service ?
- Are you detail-oriented, organized, dynamic, and always smiling ?
Then you’re the perfect fit for our team !
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.