Customer Services Assistant

Cavanagh Wealth Management; Inverness; On-site; GBP 27,000 - 28,000; Full time

Job summary

A local client service provider in Inverness is seeking a Front of House Customer Services Assistant for a 12-month contract. This is a dynamic role requiring excellent face-to-face customer service skills and practical, hands-on work. The ideal candidate enjoys working actively and supporting various tasks in a busy environment. Responsibilities include managing visitor access, delivering outstanding customer service, and assisting with administrative tasks. This is an excellent opportunity for someone looking for a varied and engaging position.

Qualifications

• Experience in a customer-facing role such as retail, hospitality, or front of house.
• Confident dealing with people and providing a welcoming service.
• Comfortable using basic IT systems.

Responsibilities

• Acting as the main front of house point of contact.
• Delivering excellent face to face customer service.
• Managing visitor access and safety procedures.
• Supporting building operations and facilities.

Skills

Customer service

Communication skills

Attention to detail

Job description

Do you enjoy working in a people-facing role where no two days are the same and youre not stuck behind a desk?

Location: Inverness

Hours: Monday to Friday, 8.30 am 4.30 pm

Contract: 12-month contract (starting January ideally)

Pay: £27,400 - £27,900

We’re recruiting for a Front of House Customer Services Assistant to join a busy Client of ours in Inverness. This is a highly in-person role where the majority of enquiries are dealt with face to face, rather than by phone or email. This is not a typical receptionist or desk‑based admin role. You’ll be on your feet for much of the day, welcoming visitors, supporting staff and carrying out a variety of practical, hands‑on tasks both inside and outside the building. The role would suit someone who enjoys being active at work and taking a flexible, hands on approach.

Responsibilities

• Acting as the main front of house point of contact for staff, visitors and contractors
• Delivering excellent face to face customer service in a busy environment
• Managing visitor access, security and health & safety procedures
• Supporting the day to day operation of the building and facilities
• Carrying out practical, hands‑on tasks around the site, including spending time outdoors
• Assisting with basic vehicle and facilities checks (training provided)
• Making routine arrangements such as meeting rooms and hospitality bookings
• Providing general administrative support as part of the wider workplace services team
• Prioritising tasks and responding to issues as they arise throughout the day

What We’re Looking For

• Experience in a customer facing role such as retail, hospitality, front of house or visitor services
• Confident dealing with people face to face and providing a welcoming, professional service
• Happy working on your feet and carrying out hands on, practical tasks
• A flexible, proactive attitude and willingness to get involved where needed
• Good communication skills and attention to detail
• Comfortable using basic IT systems
• Disclosure Scotland will be conducted if you dont already have one done recently
• Clean driving licence

How To Apply

If youre looking for a varied, active, people focused role and enjoy a hands on working environment, contact Lauren at Global Highland today to find out more.