Parts Advisor

Chassiscab; Ipswich; On-site; GBP 40,000 - 60,000; Full time

Job summary

A family-run transport business in Ipswich is seeking an experienced Parts Advisor to enhance their customer service team. The ideal candidate will possess excellent communication skills, be computer literate, and have a valid driving licence. Responsibilities include advising customers on parts, taking orders, preparing customer orders, and managing stock. Competitive pay, overtime availability, and ongoing training support are included, along with a pension scheme and generous holiday entitlements.

Benefits

Excellent rates of pay

Fully funded training

Life assurance scheme

22 days holidays plus bank holidays

Qualifications

• Maintaining a professional and helpful attitude.
• Passionate about delivering excellent customer service.
• Having a driving license.

Responsibilities

• Advise customers of parts requirements using knowledge or software.
• Take orders via phone, email, and in-person.
• Prepare orders for customers and workshops.
• Update customers/workshops about parts orders.
• Control stock and maintain marketing displays.

Skills

Customer service

Computer literacy

Communication skills

Job description

Chassis Cab is a family run business that holds the award winning DAF Truck franchise for East Anglia.

Chassis Cab aims to provide our customers with a first class, reliable service, which reflects our standing as market leader as a main dealer for the supply of DAF Truck and in the provision of a second to none after sales.

We are looking to recruit an experienced Parts Advisor at our depot in Ipswich. The ideal candidate will be enthusiastic and passionate who will be a great addition to our team.

Your key responsibilities

• Effectively advise customers of their parts requirements either using skill and knowledge or computer programs
• Take orders over the telephone, email and sales front counter
• Prepare orders for the customers and workshop
• Place orders with suppliers and to update the customer/workshop of any news on the parts
• Advise and supply parts over the phone, sales counter and to workshop technicians
• Stock Control
• To maintain marketing display areas by keeping them up to date with the latest product range.

Qualifications and experience required

• You will maintain a professional and helpful attitude at all times
• You will be computer literate
• You will be passionate about delivering excellent customer service
• You will have excellent communication skills
• Driving licence is required

HGV and/or Trailer Industry knowledge & Experience will be advantageous but not essential. Market leading manufacturer training will be provided.

Hours of work

Monday to Friday 40 hours per week - 08:00 to 17:00

Saturdays (8am – 12noon) on a rota basis

Nightshift holiday cover on a rota basis

FLT licence would be advantageous

Salary and Benefits

• Working for a family run business backed up by DAF Trucks gives you stability, great pay rates, excellent continued training and future progression.
• Excellent rates of pay and overtime availability
• Fully funded training
• Life assurance x 2 salary scheme
• 22 days holidays plus bank holidays - Holiday allowance rising with length of service
• Auto enrolment pension with contributory payments up to 5%