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Showing 9 Weekend Reuse Shop Assistant jobs in Norfolk

Location: Lowestoft

Rate: £13.67 per hour

Duration: Temp - Perm

Schedule: 22.5 per week, between 08:00 am and 6:00 pm on a shift system

We are seeking a Customer Service Advisor for our client who will act as the first point of contact for customers, ensuring world‑class service delivery. The role involves managing customer orders, resolving queries, supporting sales activities and contributing to continuous‑improvement initiatives.

• Maintain Health and Safety standards.
• Act as the first point of contact for UK customers.
• Receive, qualify, and enter customer sales orders into the system in line with procedures.
• Manage and qualify site delivery requirements.
• Resolve or facilitate resolution of customer queries relating to technical aspects of wall products.
• Stay up to date with product knowledge and complete required training.
• Fully utilise CRM systems and ensure critical data is recorded accurately.
• Support Sales Force and Business Development Consultants in achieving budget targets.
• Enhance customer experience by listening to feedback and applying continuous improvement.
• Provide support to the International Sales Order Processor when required.
• Assist the CDA team with delivery queries, ETAs, administration, and project updates.
• Update CRM systems with pricing and special deals as requested by the sales team.

• Strong business and commercial awareness within a customer service environment.
• Internal account management experience.
• Accurate data entry skills.
• Strong numerical, analytical, and problem‑solving abilities.
• Proficiency in Microsoft Office programs.
• Excellent communication skills.
• Strong attention to detail and customer focus.
• Ability to multitask and prioritise in a fast‑paced environment.
• Self‑disciplined, motivated, and reliable with excellent time management.
• Team player with integrity and a passion for delivering outstanding service.

All our Consultants are committed and qualified in what they do and have been operating in Lowestoft for many years. We treat candidates as our customers and try to find the right job solution for you.

Hales Group Ltd collects and keeps information from applicants, so that we can monitor our recruitment process, ensure compliance with the Equal Opportunities policy, and when appropriate send you details of future job opportunities. We keep your name and address, and details of your application. If you do not want us to do this please contact your local branch.

Job Title: Customer Service Agent

Department: Customer Service

Reports To: Customer Service Manager

Job Type: Part‑Time

Compensation: $21.00 per hour

Job Overview: We are looking for a friendly and driven Customer Service Representative to join our team! As the first point of contact for our customers, you will play a vital role in creating a positive customer experience by addressing inquiries, resolving concerns, and offering helpful solutions. Your commitment to customer satisfaction will help foster lasting relationships and contribute to the success of our business.

• Customer Assistance: Provide exceptional service to customers via phone, email, and chat, ensuring timely and professional responses.
• Problem Resolution: Effectively handle and resolve customer issues or complaints, ensuring each customer leaves with a positive experience.
• Product Expertise: Learn and maintain in-depth knowledge of our products/services to support customers with their needs.
• Order Support: Assist with processing orders, tracking statuses, and managing returns or exchanges.
• Record Keeping: Maintain accurate logs of all customer interactions, issues, and resolutions.
• Team Collaboration: Work with internal teams, including sales and technical support, to find solutions and improve the overall customer experience.
• Customer Feedback: Collect feedback to help identify opportunities for service improvements and elevate issues when necessary.
• Retention Efforts: Build strong, lasting relationships with customers through proactive support and engagement.

• Education: High school diploma or equivalent required; college degree is a plus.
• Experience: Previous customer service experience or similar roles is beneficial.

• Strong verbal and written communication skills.
• Excellent problem-solving and analytical abilities.
• Patience and professionalism in handling challenging situations.
• Strong organizational skills and attention to detail.
• Proficiency with customer service software, CRM tools, and Microsoft Office Suite.
• Ability to manage multiple tasks in a fast‑paced setting.

• Competitive pay and a comprehensive benefits package.
• Opportunities for growth and career development.
• Supportive and collaborative team environment.
• Employee discounts on company products and services.

How to Apply: Interested? We’d love to hear from you! Please submit your resume and cover letter. We look forward to learning more about your experience and how you can contribute to our customer service team.

Working Arrangement: Office, Phone Based.

Working Hours: Monday to Friday 8.45am to 5.00pm (just over 37 hour contract).

Salary Circa: up to £25,000 p.a. (depending on experience).

The Company: Our client is an independent technology company specialising in IT support and print solutions. Serving businesses both locally and nationally, they enhance IT security and efficiency. Committed to innovation and customer satisfaction, they take pride in being a trusted partner to their clients and a supportive employer to their staff.

What to Expect: In this role, you will be office‑based, working within a small, friendly team. Your primary responsibility will be handling customer sales enquiries over the phone, resolving any issues with orders, and managing all associated administrative tasks.

What You’ll Bring to the Role: You will thrive in a fully office‑based role, confident in handling customer enquiries over the phone and managing multiple tasks throughout the day. A good command of written and spoken English, along with strong computer skills, is essential. While a driving license isn't required, the ability to commute to the office would be advantageous.

• Handle Customer Enquiries: Respond to customer inquiries via phone, providing clear and helpful information.
• Resolve Customer Issues: Address customer concerns or issues related to products, services, or orders, finding prompt and satisfactory solutions.
• Administrative Support: Process orders, maintain records, and complete relevant administrative tasks associated with customer enquiries.
• Collaborate with Team: Work closely with team members to ensure smooth day‑to‑day operations and share relevant information as needed.
• Ensure Customer Satisfaction: Strive to deliver excellent customer service in all interactions, aiming to improve overall customer satisfaction.
• Contribute to Team Goals: Work towards meeting team and company performance targets, such as response time, resolution time, and customer satisfaction metrics.
• Salary Circa: up to £25,000 p.a. (depending on experience).
• Working Hours: Monday to Friday 8.45am to 5.00pm (just over 37 hour contract).
• Time: Weekends and Bank Holidays off + Generous Annual Leave Allowance.
• Culture: A supportive and dynamic team environment with a focus on employee growth and safety.
• Contract: Full Time, Permanent.

If you have the necessary Customer Service Advisor and Administrative experience and are looking for a new challenge within a friendly and established local company, then apply now!

If you have the right experience, qualifications, and a passion that fits our team, we'd love to hear from you. Don't miss this opportunity to take the next step in your career - apply now!

Please contact our office on (phone number removed) or email Louisa Coggs at (url removed)

Major Recruitment acts as an Employment Agency for permanent roles and an Employment Business for temporary opportunities.

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