Customer Service Adviser jobs in United Kingdom

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TAIT partners with artists, brands, IP holders and place makers to bring culture-defining, never-before-seen experiences to life. With a legacy of innovation spanning over 45 years, TAIT has grown from pioneering in rock ‘n’ roll concert staging to setting the global standard for extraordinary live events and experiences through cutting-edge technology, precision engineering, and creative design. TAIT’s 20 global offices have developed iconic productions and experiences in over 30 countries, all seven continents, and even outer space for renowned performers, theme parks, exhibits, and venues across the globe, including partnerships with Taylor Swift, Cirque Du Soleil, Royal Opera House, Nike, NASA, Bloomberg, Google, Beyoncé, and The Olympics

Position Purpose

The SME runs a team (or teams) of mechanical and structural engineers to execute all design phases of a project or multiple projects simultaneously. They assume overall project responsibility for their remit of technical constraints, analysis and engineering. The SME guides the technical vision and execution of projects or elements, therefore must maintain knowledge of engineering in relevant subject areas. There are essential duties in delegation of work, planning, supporting and mentoring staff as required. An effective SME will use their leadership skills to build high performance teams and maintain a positive approach to all challenges.

Responsibilities

• Drives the development of new techniques and/or improved processes, documentation, or products. Familiar with company solutions across the range of disciplines.
• Has ownership of project(s) with complex features and broad scope, ranging from proven schemes and solutions to ground-breaking industry firsts, uses company reporting tools to track progress.
• Responsible for resolving key technical issues and/or unique conditions by using expertise gained through real world application.
• Conducts preliminary facility impacts and high level first pass calculations.
• Conduct and lead teams to deliver the relevant calculations typically with hand calcs, Excel spreadsheets, FEA and specialist software, and review this work when done by others.
• Support project management with site surveys where required, technical queries and client design team comments & requests – challenging it as appropriate. Consideration of shipping & installation strategy to best guide the design. Processing any received-from-client materials and drawings, then handling updates from site red-lines, inspection – potentially including planning and supporting Factory Acceptance Testing, Site Acceptance Testing – preparation of complete project pack, formal compliance documents + O&M, labelling and signage, and final client sign-off.
• Support production department with respective handover meetings from design, technical or commercial queries, update from red-lines, inspection – potentially including planning and supporting internal and external Factory Acceptance Testing and inspection visits - and sign-off.
• Support legacy equipment (potentially designed by others - internal or external), via the support department or through other routes.
• Prepares work packages for the ME team, supervises and supports as necessary, checks and collates work package back in for submittal.
• Supervises all staff necessary to complete assignments.
• Reviews and approves scopes and schedules for ME assignments.
• Plans, schedules, or coordinates the preparation of documents or activities for multiple major projects and has input in the entire program of the department.
• Supports, mentors and guides co- workers, team members and others both on technical as well as on a personal level (Continuous Professional Development).
• Provide specific and timely feedback & recognition to those for whom it is appropriate.
• Active role in selection and interviewing of new Design and Engineering staff, and guides new staff through on-boarding process.
• Possesses oral and written communication skills, able and competent across the range of platforms used in TAIT (Outlook, Slack & Zoom).
• Routinely interacts with clients, suppliers, external & third-party professional bodies, contractors, colleagues (internally and externally to the department), and others. Represents the company at all times in a positive fashion whilst building rapport and demonstrating integrity and respect.
• Leads departmental project meetings and makes presentations. Willing to listen to others, and ensures that people feel valued, appreciated and included in discussions.
• Involved in inter-disciplinary project meetings i.e. kick-off, project status review, post contract reviews etc
• Ensure safety and quality processes are maintained – additionally looking for and actioning areas of improvement.
• Independently applies broad knowledge of engineering principles and practices.
• Awareness and assessment of state-of-the-art engineering processes and opportunities for products / processes which may help bolster TAIT’s market position.
• Maintains good working relationships and instils confidence in colleagues throughout the organisation at all levels.
• Ensure principles of high-performance leadership are engrained into the project process and instilled in colleagues at all levels.
• Maintains and promotes an understanding of professional and ethical responsibilities.

Position Requirements

• Bachelor’s or Master’s degree in Engineering (typically Mechanical), or equivalent combination of education and experience.
• Extensive understanding of engineering analysis software
• Committed to Continuous Professional Development and engaged in Industry seminars, trade shows and activities of relevant professional bodies.

TAIT is an equal opportunity employer fully committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected characteristic as outlined by international, national, state, or local laws.

• Mid-Senior level

• Full-time

• Engineering and Information Technology
• Industries

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