Customer Care Manager jobs in United Kingdom

Shift/Hours: 30 Hours a week ( flexible to suit the needs of the service ).

Rate of pay: To be discussed at the Interview / Next stage – depending on experience.

Reference: Extra Care Team Leader/Riverside Heights Darwen.

• Considering the next step in yourCareer in Care Journey?
• An experienced carer looking for an exciting new challenge?
• Longing to share your care expertise?

An exciting new opportunity has arisen within our Riverside Heights Scheme in Darwen for an Extra Care Team Leader. The applicant for this new and exciting significant role must be caring, dedicated and flexible and possess a ‘can do’ approach and attitude, motivated to succeed and have the skills to inspire and cultivate the staff team.

You will be responsible for:

• A team of Extra Care workers at Riverside Heights.
• Being the first point of contact for the Extra Care Team for any concerns or issues that arise during the shift.
• Resolving issues and escalating them to the appropriate people when required.
• Emergency On-call duties on a rolling rota basis to support the service.
• Conducting appraisals, supervisions, back-to-work interviews and medication competencies to ensure the care team is following Willowbrook Homecare’s’ Policies and Procedures and adhering to best practices.
• On occasionwork on shift to deliver high-quality care ( to cover sickness etc ).
• The Key to being successful in this position is experience, enthusiasm, motivation and work ethic.

• Someone who enjoys helping people and who wants to make a positive difference in people’s lives.
• A caring nature, good personal values with a will to do well.
• Team Leader/Supervisor experience ( preferable ).
• A minimum of 2 years’ experience working within the Health & Social Care sector, in addition to a minimum QCF Level 2 in Health & Social Care.
• IT skills are essential due to various administrative tasks and future digital care development ( Microsoft 365 preferable ).
• Knowledge of Access ( preferable ).
• A positive and can-do attitude.
• Be committed to the role.
• Be tactful and patient.
• Be creative and proactive.
• Have an understanding of how people learn.
• Have an interest in helping people develop their skills.
• Have good written and spoken communication skills.
• Be passionate about furthering your knowledge and expertise.
• Must be detail-driven and able to complete thorough handovers both verbal and written at shift end.
• You must possess a full driving licence and have suitable transport

• Flexible Working Hours
• Contracted Hours offered .
• Competitive rates of pay every four weeks.
• Generous mileage allowance of 30p per mile.
• Boost Your Earnings By covering holidays and sickness or taking on additional shifts you can boost your earnings.
• Holiday allowance Bank Holidays paid at time and a half, Christmas Day, Boxing Day, and New Year’s Day double time.
• Enrolment in the Workplace Pension scheme.
• Free Uniform Inc PPE – We care about keeping you and our clients safe, so we provide all the PPE equipment you need.
• A full Induction and onboarding programme.
• Ongoing Training program including online and practical, and QCF Levels in Health & Social Care for professional growth & development. With our comprehensive training and ongoing development, you will always feel supported and valued.
• Induction and Employee Dashboard.
• Refer a friend payment (Unlimited, subject to conditions).
• On-going Help and support from our highly motivated management team, you are never alone at Willowbrook.

United Kingdom applicants only, Willowbrook Homecare are currently unable to offer sponsorship to overseas workers.

Apply online today:

If you enjoy making a difference in people’s lives and have the skills and attributes we are looking for, and you want to join our successful award-winning care company, then you can apply right now – click on the Apply for Job button below.

If you would like to have an informal chat before you apply, you can contact Vicky Yates on 01257 818078 during office hours Monday to Friday (8.00 am-17.00).