Customer Care Advisor jobs in United Kingdom

• Location: London, UK
• Employment type: Full time
• Location Type: On-site (London HQ) with a hybrid work-from-home policy.
• Department: Customer Success

Curvestone is building the AI workflow layer for complex, high‑stakes processes , from legal contract reviews and compliance checks to financial audits and insurance claims.

Regulated services are still dominated by manual, siloed workflows that are hard to scale without risk. Our platform changes that. Curvestone AI automates multi‑step, document‑heavy processes with the precision, auditability, and security demanded by regulated industries , unlocking speed and accuracy that were previously out of reach.

We partner with compliance officers, legal ops leaders, and financial services innovators who rely on us as critical infrastructure. For them, we are not a “nice‑to‑have” experiment. We are business‑critical.

We are a high‑growth company headquartered in Holborn, London. Our team brings together expertise in AI, automation, and enterprise transformation, united by a mission to reinvent how regulated industries work.

This is an opportunity to help build category‑defining technology, see your work adopted by leading organisations in law, finance, and compliance, and join Curvestone at an early stage in our growth journey.

We are hiring a Senior Customer Success Manager to own strategic enterprise accounts and help shape the future of Customer Success at Curvestone.

You will work closely with our Head of Customer Success to deliver measurable ROI for clients and ensure that Curvestone AI becomes deeply embedded in their critical workflows. This is a hands‑on, high‑impact role where you will both manage senior client relationships and contribute to building the playbooks, processes, and scalable programmes that will underpin our growth.

• Lead customer onboarding , ensuring smooth implementation and fast time‑to‑value
• Partner with clients to understand their use cases and processes, map success outcomes , and embed Curvestone AI into their operations
• Own and grow a portfolio of enterprise accounts (six‑figure ACVs) , ensuring adoption, retention, and expansion
• Build trusted relationships with senior stakeholders (e.g. Heads of Compliance, General Counsel, CIOs)
• Run regular success reviews, QBRs, and executive check‑ins
• Collaborate cross‑functionally with Solution Engineering, Product, and GTM teams to deliver a seamless customer journey
• Collaborate with Sales on renewals and upsells, ensuring commercial outcomes
• Design and implement CS processes, playbooks, and scalable enablement resources
• Capture and prioritise customer feedback for Product and Engineering
• Act as a senior member of the CS team , supporting and mentoring junior colleagues

• 4+ years of proven Customer Success experience in Enterprise SaaS (B2B) , ideally managing six‑figure ACV accounts
• Proven track record of driving renewals and leading upsell/expansion opportunities , not just supporting them
• Experience managing a portfolio of enterprise accounts , with measurable success in adoption, retention, and growth
• Strong client‑facing skills , with the ability to build trusted relationships at senior levels (e.g. Heads of Compliance, General Counsel, CIOs)
• Comfortable navigating technical workflows and product integrations at a high level
• Analytical mindset , able to work with customer health metrics, usage dashboards, and CRM tools to track and improve outcomes
• Comfortable working in a fast‑paced startup environment , thriving with autonomy and ambiguity

• Experience in regulated industries (legal, compliance, finance, insurance)
• Experience with or strong interest in AI / GenAI products or data‑driven platforms
• Familiarity with usage‑based SaaS pricing models
• Experience mentoring junior CS team members
• Background as an early CS hire or helping to build out a CS function

• Build strong relationships with your initial portfolio of enterprise customers
• Lead successful onboarding for at least one new account, ensuring fast time‑to‑value
• Deliver a QBR and success review that clearly demonstrates ROI and drives expansion opportunities
• Partner with the Head of CS to refine and document the first set of Curvestone CS playbooks
• Provide actionable client insights that directly influence the product roadmap

• Founding Impact : Help shape the future of Customer Success at Curvestone
• Competitive package : Base salary, bonus, and early equity ownership
• Top‑tier team : Work with founders and leaders with deep expertise in AI, automation, and enterprise transformation
• Category‑defining work : Help build the AI workflow layer for regulated industries
• Collaborative culture : A fast‑moving, supportive team where your work drives immediate impact

At Curvestone we don’t just accept differences, we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients and our services. We are an equal opportunity employer and all qualified applicants will receive equal consideration for employment without regard to age, ancestry, colour, family or medical care leave, gender identity or expression, marital status, national origin, physical or mental disability, race, religion, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or reasonable adjustments due to a disability during the application or interview process please let us know and we will be pleased to assist.