Account Manager

Theprogress Group; Remote; GBP 27,000 - 32,000; Full time

Job summary

A leading training provider in children's services is seeking an Account Manager to join their dynamic team in Liverpool. This role requires excellent communication skills and a passion for the sector. Responsibilities include developing relationships with Local Authorities and Independent Fostering Agencies while managing customer satisfaction and providing training solutions. A supportive environment and professional development opportunities are offered. The position is remote with a salary of £27,000 plus commission.

Benefits

Professional development support

Death in service insurance

Enhanced maternity/paternity leave

Health and wellness support

Referral bonus

Discounts platform

Cycle to work scheme

Birthday leave

Qualifications

• Strong literacy skills to write emails correctly.
• Tenacious and motivated with a good understanding of customer needs.

Responsibilities

• Build new customer relationships within assigned territories.
• Deliver demos to showcase courses and learning platforms.
• Manage a portfolio of existing customer contracts ensuring satisfaction.

Skills

Excellent communication skills

Customer service skills

Problem solving skills

Microsoft Office proficiency

Initiative

Education

GCSEs above grade C including English and ICT

Tools

CRM systems

MS Word

MS Excel

Outlook

Job description

Join us as an :Account Manager (Children’s Services)

At Flourish, we are passionate about making a real difference. We’ve built award winning training and development for social care and education, creating connected communities where everyone thrives.

With over 30 years of experience, we have developed high-quality training and online learning, designed by the sector, for the sector.

Our online courses and interactive training programmes are crafted by experts who truly understand the children’s services sector. By blending professional know-how with lived experience, our training tackles the real challenges that the sector face, every day.

What We Offer:

• Professional Development: Support for professional qualifications, in-house training, including paid qualifications.
• Financial Security: Death in Service Insurance providing four times your salary.
• Family-Friendly Policies: Enhanced Maternity/Paternity Leave.
• Health and Wellness Support: Access to Medicash, covering eye tests, optical, dental, prescriptions, and holistic treatments up to £900 annually.
• Recognition Awards: Monthly, Quarterly, and Annual Recognition Awards.
• Referral Bonus: £500 for referring top talent.
• Exclusive Discounts: MiRewards benefits platform, offering shopping discounts, fuel cards, and more.
• Commute in Style: Cycle to Work Scheme.
• Supportive Environment: Enhanced Employee Assistance Programme for you and your immediate family.
• Group Connection: Annual Group conference and a comprehensive benefits review.
• Birthday Leave: Celebrate your birthday in style with an additional paid holiday.
• Salary: £27,000 basic plus commission scheme

Purpose

We are looking for talent to join our dynamic, enthusiastic and highly experienced Customer Engagement team to develop new and existing relationships with children’s services organisations, including Local Authorities, Independent Fostering Agencies (IFA’s) and Children’s Residential Services.

You will ideally have experience or knowledge of the children’s services sector and/or experience working with the sector to provide training or learning solutions, combined with proven business development, sales and relationship management experience. You will share our passion for the children’s services sector and the impact training and development has. You will be tenacious, enthusiastic and prepared to be flexible, agile and adapt to change as Flourish continues to grow and expand.

You will identify and secure new customer relationships with varied children’s services settings, provide an exceptional customer experience to new and existing customers. The role will involve identifying and winning new business as well as managing existing relationships. The role is apportioned between new business development and existing customer retention and growth.

You will engage new prospective customers by outbound calls, emails to promote Flourish. The role will involve responding to leads and enquiries, delivering demos to showcase our courses and learning platform, as well as admin tasks to support the onboarding and management of children’s services contracts.

Location

National/Remote with access to either St Albans, Newbury or Liverpool

Hours

Monday to Friday 8.30am till 5pm

Main Duties

• Build new customer relationships with Local Authorities, IFA’s and Children’s Residential Services in assigned territories.
• Outreach through telephone, email, teams’ meetings and attend events, where needed, to generate new leads and opportunities with our target education customers and prospects.
• Develop strong relationships built on exceptional sector and product knowledge, trust and a passion for creating training and development solutions to meet customer needs.
• Make welcome calls, follow up calls to leads, enquiries.

• Deliver demos to prospective, new and existing customers to guide them through the use and management of our courses and learning platform that help to support their learners.
• Undertaking research and supporting the team to gain customer/market insight.
• Exceptional customer service and communication skills, enthusiastic and passionate about the learning and development in children’s services.
• Managing a portfolio of existing customer contracts, ensuring they receive the highest quality service, enable continued growth and satisfaction levels.
• Managing bookings for training where needed and helping with other admin tasks.
• Liaising with our trainers to discuss bespoke and book bespoke sessions according to their expertise in given subject matter.
• Collaborating with other members of our Customer Engagement Team to collectively win business opportunities
• Updating and maintaining our CRM system.

Person Specification

Qualifications

Ideally GCSEs above grade C to include English and ICT

Training

No previous training or experience is required as the individual will be coached and mentored on the job although previous experience is desirable.

Skills and attributes

• Excellent communications skills, tenacious and highly motivated
• Able to use initiative, problem solving skills.
• Confident, excellent interpersonal skills, communicate well with people and work within a team.
• Excellent office/IT skills: able to use MS word, MS excel, Outlook, Google/Microsoft docs
• Knowledge of using CRM
• Strong literacy skills: able to construct and write emails using correct grammar and spelling.
• Strong customer service skills, customer focused and with an ability to build strong relationships and understand customer needs.
• Flexible and responsive to changing business priorities.
• Self-motivated and able to work alone.
• Organised and methodical.
• Honest and trusty worthy.
• Willing to try new things, and seek to develop new opportunities.
• Ambitious to grow and develop the role within Flourish.

How to Apply

If you're passionate about this role, we want to hear from you! Submit your application by clicking APPLY. If you have any further queries, then please get in touch with our friendly team by emailing [e-mail].

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Diversity and Inclusion Statement

The Progress Group is an Equal Opportunities Employer. We are committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status, genetic information, or parental status. All employment decisions are based on merit, job requirements, and business needs.

Note

We are unable to provide Visa sponsorship for this role.