Cost jobs in United Kingdom

## About the roleWe’re building the most advanced, data-driven operating model in fintech. As part of Lendable’s Operations Science & Strategy team, you’ll sit at the intersection of analytics, data science, and AI engineering - using data, LLMs, and automation to transform how our Operations teams work at scale.You’ll work directly with senior Operations leadership to diagnose demand drivers, uncover commercial opportunities, build KPI frameworks, and deploy automation that materially reduces our cost-to-serve while improving customer outcomes.If you’re technical, curious, and love owning problems end-to-end, this is the role for you.## **What You’ll Do**### **1. Automation & AI Engineering*** Use Python and LLM APIs (e.g. OpenAI) to design and deploy automation that replaces manual CS/FS processes.* Build prototypes, test with real operations data, and scale the successful ones into production workflows.* Partner with PMs and engineers to operationalise AI-driven solutions across Operations.### **2. Demand Analytics & Strategy*** Analyse key operations demand drivers (contact per customer, reason drivers, seasonality, servicing behaviour).* Identify levers to reduce avoidable demand and improve customer outcomes.* Build analytical models that drive decision-making around cost optimisation and resourcing.### **3. KPI & Funnel Intelligence*** Build clear, robust KPI frameworks and funnel views across customer journeys.* Translate data into commercial insight, operational efficiency recommendations, and productivity tracking.* Create metrics that scale across new geographies, products, and teams.### **4. Work With Senior Leadership*** Work directly with Ops Directors, Heads of CS/FS/Fraud/Complaints, and the COO on strategic initiatives.* Turn raw data into narrative-driven recommendations that are simple, actionable, and commercially grounded.* Own analytics for high-impact projects end-to-end.## **What We’re Looking For**### **Must-Have Skills*** **1-3 years of hands-on experience** using **SQL and Python** in a professional setting.* Highly numerate with strong analytical reasoning* Ability to independently structure analysis, build prototypes, and deliver insights.* Experience communicating data-driven recommendations to **non-technical business stakeholders**.### **Nice-to-Haves*** Experience with **dbt** or modern data stacks.* Familiarity with LLMs, APIs, or interest in building AI automation.* Exposure to product, strategy, or operations environments.* Thrives in fast-paced, ambiguous environments.* Comfortable wearing multiple hats **Analyst**, **Data Scientist**, **AI Engineer**, **PM**.* Highly motivated, entrepreneurial mindset, and excited by building the strongest operating model in fintech.## **Why Join*** Work on high-visibility, high-impact projects that directly shape the future of Lendable’s operations.* Build automation and analytics used daily by hundreds of agents and thousands of customers.* Collaborate with a small, sharp, and ambitious team that moves fast.* Real ownership: if you build it, you’ll see it shipped and scaled.* The opportunity to scale up one of the **world’s most successful** fintech companies* **Best-in-class** compensation, including equity* You can work from home **every Monday and Friday** if you wish - on the other days we all come together IRL to be together, build and exchange ideas* **Our in-house chefs** prepare fresh, healthy lunches in the office every Tuesday-Thursday* We care for our Lendies’ well-being both physically and mentally, so we offer coverage when it comes to **private health insurance*** We're an **equal opportunity employer** and are keen to make Lendable the most inclusive and open workspace in London