1,317

Complaints jobs in United Kingdom

Healthcare Complaints Manager — Customer Ops Insights

Abbott Laboratories

Abingdon
On-site
GBP 60,000 - 80,000
7 days ago
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Hybrid Customer Resolutions Coordinator (12‑Month FTC)

SettleParadigm

High Wycombe
Hybrid
GBP 31,000
7 days ago
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Environmental Health Officer

Dunnebier Print & Marketing

West Bromwich
On-site
GBP 30,000 - 40,000
7 days ago
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Stripe Servicing Lead & Complaints Analyst

Lloyds Bank plc

Basildon
Hybrid
GBP 29,000 - 32,000
8 days ago

Customer Care Executive - Complaints & Feedback

AnaVation LLC

Greater London
On-site
GBP 60,000 - 80,000
9 days ago
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Senior Quality Officer - Complaint and Incidents - Swadlincote

Healthnethomecare

Swadlincote
On-site
GBP 125,000 - 150,000
8 days ago

Customer Escalations Specialist - Customer Care

ASOS

Watford
Hybrid
GBP 30,000 - 40,000
9 days ago

QA Systems

Lambweston Nl

United Kingdom
On-site
GBP 30,000 - 40,000
8 days ago
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Customer Service Advisor

First Group

Leeds
On-site
GBP 20,000 - 25,000
8 days ago

Customer Excellence Manager

Lanes Group

Bradford
On-site
GBP 60,000 - 80,000
8 days ago

Risk & Compliance Lawyer

Withersworldwide

Greater London
Hybrid
GBP 80,000 - 100,000
8 days ago

Customer Resolution Advisor – Travel

Trip Group

City of Edinburgh
On-site
GBP 25,000 - 30,000
8 days ago

Customer Experience Agent - German Speaking (CEC)

Vintage Cash Cow

Morley
Hybrid
GBP 25,000 - 28,000
9 days ago

Customer Experience Agent - Dutch Speaking (CEC)

Vintage Cash Cow

Morley
Hybrid
GBP 25,000 - 28,000
9 days ago

Customer Experience Manager

Shell Eastern Trading

Milton Keynes
On-site
GBP 55,000 - 75,000
8 days ago

Head of Root Cause Analysis

Domestic & General Group

Wimbledon
Hybrid
GBP 70,000 - 90,000
8 days ago

Customer Feedback Analyst

Just Group plc

Greater London
On-site
GBP 60,000 - 80,000
8 days ago

Customer Experience Manager

Shell International Limited

Milton Keynes
Hybrid
GBP 80,000 - 100,000
8 days ago

Customer Experience Manager

Shell International

Milton Keynes
Hybrid
GBP 50,000 - 70,000
9 days ago

Insight Support Analyst

Inside Housing Management

Greater London
On-site
GBP 38,000
9 days ago

Customer Experience Manager

Shell Philippines Exploration B.V

Milton Keynes
On-site
GBP 55,000 - 75,000
9 days ago

Customer Experience Manager

Shell group

Milton Keynes
On-site
GBP 80,000 - 100,000
9 days ago

Customer Experience Manager

Shell

Milton Keynes
On-site
GBP 45,000 - 60,000
9 days ago

Field Sales Executive - Kings Lynn

McQueens Dairies Ltd

United Kingdom
On-site
GBP 25,000
Today
Be an early applicant

Customer-Driven Team Leader for Store Success

Co-Operative Energy Ltd

United Kingdom
On-site
GBP 20,000 - 30,000
Today
Be an early applicant

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Healthcare Complaints Manager — Customer Ops Insights
Abbott Laboratories
Abingdon
On-site
GBP 60,000 - 80,000
Full time
7 days ago
Be an early applicant

Job summary

A leading global healthcare firm in Abingdon seeks a Complaints Manager for the Customer Operations team. You will oversee the investigation of service complaints, ensuring timely resolutions while analyzing trends and patterns. Candidates should have a degree in a relevant field, strong communication skills, and proven experience in complaint management. Join a recognized company that prioritizes career development and has a strong commitment to workplace diversity.

Benefits

Career development opportunities
Global recognition as a great workplace
Commitment to diversity and inclusion

Qualifications

  • Proven track record of delivering process and change management initiatives on time.
  • Exceptional verbal and written communication skills.
  • Strong IT proficiency and advanced analytical skills.

Responsibilities

  • Manage the end-to-end process of service complaints.
  • Design and implement long-term solutions to improve service quality.
  • Collaborate with cross-functional teams to embed best practices.

Skills

Process management
Statistical analysis
Communication skills
Change management
PowerBI
Analytical skills

Education

Degree in relevant field (health care, science, engineering or business improvement)

Tools

Microsoft Project
Microsoft Excel
Microsoft Word
Microsoft Outlook
Job description
A leading global healthcare firm in Abingdon seeks a Complaints Manager for the Customer Operations team. You will oversee the investigation of service complaints, ensuring timely resolutions while analyzing trends and patterns. Candidates should have a degree in a relevant field, strong communication skills, and proven experience in complaint management. Join a recognized company that prioritizes career development and has a strong commitment to workplace diversity.

* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.