Healthcare Complaints Manager — Customer Ops Insights

Abbott Laboratories; Abingdon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global healthcare firm in Abingdon seeks a Complaints Manager for the Customer Operations team. You will oversee the investigation of service complaints, ensuring timely resolutions while analyzing trends and patterns. Candidates should have a degree in a relevant field, strong communication skills, and proven experience in complaint management. Join a recognized company that prioritizes career development and has a strong commitment to workplace diversity.

Benefits

Career development opportunities

Global recognition as a great workplace

Commitment to diversity and inclusion

Qualifications

• Proven track record of delivering process and change management initiatives on time.
• Exceptional verbal and written communication skills.
• Strong IT proficiency and advanced analytical skills.

Responsibilities

• Manage the end-to-end process of service complaints.
• Design and implement long-term solutions to improve service quality.
• Collaborate with cross-functional teams to embed best practices.

Skills

Process management

Statistical analysis

Communication skills

Change management

PowerBI

Analytical skills

Education

Degree in relevant field (health care, science, engineering or business improvement)

Tools

Microsoft Project

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

A leading global healthcare firm in Abingdon seeks a Complaints Manager for the Customer Operations team. You will oversee the investigation of service complaints, ensuring timely resolutions while analyzing trends and patterns. Candidates should have a degree in a relevant field, strong communication skills, and proven experience in complaint management. Join a recognized company that prioritizes career development and has a strong commitment to workplace diversity.