Hybrid Customer Resolutions Coordinator (12‑Month FTC)

SettleParadigm; High Wycombe; Hybrid; GBP 31,000; Full time

Job summary

A leading housing organisation based in High Wycombe is seeking a Customer Resolutions Co-ordinator for a 12-month FTC. This role involves providing administrative support to the Customer Resolutions Team, managing customer feedback, and resolving complaints effectively. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to handle customer queries and complaints in a professional manner. Benefits include a competitive salary and hybrid working arrangements.

Benefits

Annual salary: £30,697 per annum

25 days holiday plus Christmas closure

Generous pension scheme

Health cash plan

Flexible working options

Paid professional subscription

Qualifications

• Ability to communicate and negotiate effectively with residents, partners, landlords, and contractors.
• Ability to take personal responsibility for assessing situations and making decisions.
• Ability to analyse and interpret data clearly.

Responsibilities

• Provide efficient administration support to the Customer Resolutions Team.
• Be the first point of contact for customer queries via phone and email.
• Manage the mailbox and inbound calls, triaging complaints.

Skills

Excellent written and verbal communication skills

Problem-solving skills

Strong IT skills including Word, Excel, PowerPoint, and Outlook

Ability to manage competing priorities

Proactive and creative approach to problem-solving

Job description

A leading housing organisation based in High Wycombe is seeking a Customer Resolutions Co-ordinator for a 12-month FTC. This role involves providing administrative support to the Customer Resolutions Team, managing customer feedback, and resolving complaints effectively. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to handle customer queries and complaints in a professional manner. Benefits include a competitive salary and hybrid working arrangements.