Complaints jobs in United Kingdom

The Practice Supervisor will direct primary & specialty care group practice administrative functions from check-in to check-out (reception, scheduling, registration, insurance and payment processing to include eligibility and co-payment collection) in one or more delivery site(s). Responsible for customer service; administrative staff orientation, training.

• Manages appointment schedules to ensure timely patient flow.
• Collects mandatory patient information to ensure accurate demographic entries.
• Coordinates patient information collection related to Sliding Fee Scale program.
• Verifies current patient insurance eligibility and benefits to ensure accurate and timely remittance.
• Responsible for collecting copays, the cash envelope, reconciling cash daily and ensuring cash is received by the billing office.
• Supervises all non-clinical administrative personnel and ensures their optimum. Develops flexible staffing designs to support the clinical practice including sufficient night and weekend coverage and patients’ linguistic requirements.
• Responsible for all front and back-office administration at site(s)
• Demonstrates computing proficiency: Athena Health, EHR and EPM portal
• Ensures accurate and timely information exchange with clinical staff.
• Encourages patients to register for Patient Portal and assist with the process.
• Disseminates and collects patient satisfaction survey and/or other data for routine reporting.
• Maintains patient waiting areas and front-desk areas in a manner that is organized, neat and clean.
• Maintains signage and clarity of information displayed in reception area. Monitors audio or visual images for appropriate programming and volume levels to ensure a non-intrusive and calming environment.
• Informs patient of any existing balance noted in their account.
• Exercises problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed.
• Attends scheduled department staff and clinical meetings.
• Practices confidentiality and privacy protocols in accordance to Manet policies and HIPAA requirements.
• Acts as a liaison between the patient and other areas to ensure optimal flow and service delivery.
• Must possess reliable transportation as travel to, from and between work locations may be required.
• Performs other duties as may be required. Other responsibilities will vary by practice and may include, but are not limited to: Check out, Schedules necessary follow-up appointments. Provides patients with any relevant educational materials / patient care summary as indicated.
• Contacts the appropriate departments when repairs or services are needed and follows through on these tasks. Monitors and supports patients and visitors entering and leaving the practice.

• Manage multiple requests and prioritize appropriately;
• Ability to function in a faced paced setting with a variety of patients and staff;
• Attention to details and prompt follow up;
• Includes walking and standing for long periods of time, sitting for short periods of time, hand dexterity, clear hearing and speaking ability. Must be able to lift a maximum of 1/3 of their body weight; and,
• Excellent organizational and interpersonal skills.

• Works in well-lighted environment with comfortable surroundings.
• Stressful at times due to competing demands, including attention to multiple patients and staff.

May be required to work a rotating schedule as the department requires. This includes evenings, holidays and weekends.