Estee Lauder, Counter Manager, Boots Coleraine, 30 hours

The Estee Lauder Companies Inc.; Coleraine; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading personal care company is looking for a full-time Counter Manager in Coleraine, Northern Ireland. Responsibilities include maximising sales and ensuring excellent service standards. Candidates should have experience in a fast-paced retail environment and strong communication skills. This role is key to delivering brand strategies and improving consumer experiences.

Responsibilities

• Reflect a credible and professional Brand image at all times.
• Maximise sales through providing excellent service and retail standards.
• Deliver excellence in service execution to improve consumer satisfaction.

Skills

Experience in a fast-paced retail and/or consumer facing environment

Ability to drive self-development

Commercial understanding and awareness of industry

Effective communication, organisation and prioritisation skills

Job description

Counter Manager – Boots Coleraine

30 hours – Estee Lauder, The Estée Lauder Companies Inc.

Responsibilities

• Reflecting a credible and professional Brand image to all internal and external consumers at all times
• Maximising sales through selling, providing excellent service and retail standards
• Contributing to efficiencies through adhering to store/Brand//Company Procedures and guidelines
• Understand daily/weekly targets
• Ensure personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc.
• Keep up to date with competitor activities and missed opportunities
• Effectively social media, leveraging opportunities to drive the business, protect and enhance the Brand image.
• Deliver the Brand Strategy, ensuring the delivery of an effective local plan
• Plan and implement local marketing & events initiatives, aligned to Retailer activity.
• Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mind‑set and a surprise and delight culture
• Be an Ambassador for the Brand – lead the way to ensure Brand values are represented and bought to life.
• Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate
• Use digital tools to ensure knowledge is kept up to date
• Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.
• Develop up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumer's needs. Operations
• Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing)
• Review retail standards on a daily basis ensuring they are maintained to the required standard
• Ensure deliveries, stock movements and associated administration are completed within agreed Company timeframes
• Ensure that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk
• Ensure all information requests are fulfilled accurately, within deadlines set
• Minimise stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed
• Create and maintain a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to
• Ensures that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of 'Acceptable' during audits.

Commerciality

• Manage daily replenishment, taking appropriate action where necessary
• Maximise sales performance by utilising all commercial reports before making commercial decisions
• Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales
• Identify stock package issues, and take corrective action, informing the Area Manager when out of direct control
• Effectively manage all promotions and discounts ensuring they are actioned in line with Company guidelines
• Identify trends and make suggestions to enhance product performance.

Qualifications

• Experience in a fast‑paced retail and/or consumer facing environment
• Ability to drive self‑development
• Commercial understanding and awareness of industry
• Effective communication, organisation and prioritisation skills

Seniority level: Not Applicable

Employment type: Full-time

Job function: Sales and Business Development

Industries: Personal Care Product Manufacturing