NIPSO/CSO/05/26 - Complaints Standards Engagement and Support Officer

nipso; Belfast; On-site; GBP 40,000 - 60,000; Full time

Job summary

A public service organization in Northern Ireland is seeking a Complaints Standards Engagement and Support Officer to aid in the effective implementation of complaints standards. The role involves designing and delivering support services for public services and co-developing new complaints handling procedures to foster cultural change regarding complaints management.

Responsibilities

• Support the Complaints Standards Manager in implementing complaints standards.
• Design and deliver support services related to complaints handling.
• Co-develop new complaints standards and procedures.

Job description

Complaints Standards Engagement and Support Officer

Main purpose of job
To provide a key role in supporting the Complaints Standards Manager to ensure the effective implementation of NIPSO’s complaints standards function and promote a culture change in relation to how complaints are managed by public services in Northern Ireland. This will involve the design, development and delivery of engagement and support services to public services in relation to complaints handling, the co-development and implementation of new complaints standards to include Model Complaints Handling Procedures.