Floor Team Kyloe 21d Edinburgh Full time / Part time 12.21 plus TRONC

McLarens on the Corner; City of Edinburgh; On-site; GBP 20,000 - 25,000; Full time

Job summary

A restaurant in Edinburgh is looking for a Floor Team member to greet and serve guests, ensuring a welcoming atmosphere. You will take orders, manage reservations, and resolve any issues to maintain guest satisfaction. The ideal candidate has excellent communication skills and a strong focus on customer service. Competitive benefits and discounts are offered.

Benefits

Staff discount of 25% to 50% on F&B

Employee Assistance Programme

Extra annual leave days through service

Responsibilities

• Greet and seat customers professionally, ensuring a welcoming atmosphere.
• Take accurate customer orders and provide menu recommendations.
• Ensure timely service of food and drinks while maintaining cleanliness.
• Handle customer enquiries and resolve issues promptly.
• Manage reservations and monitor table availability.

Skills

Excellent Communication

Customer Service Focus

Organisation and Multitasking

Teamwork

Problem-Solving

Job description

Floor Team Duties

• Greet and seat customers in a friendly and professional manner, ensuring a welcoming atmosphere for all guests.
• Take customer orders accurately, provide menu recommendations, and relay any special requests to the kitchen and bar staff.
• Ensure timely and efficient service of food and drinks, while maintaining high standards of presentation and cleanliness.
• Handle customer enquiries and resolve any issues or complaints promptly to ensure guest satisfaction.
• Manage reservations, monitor table availability, and maintain a smooth flow of guests to optimise seating and minimise wait times.

Required Skills

• Excellent Communication: Friendly and professional interaction with customers, both in person and over the phone.
• Customer Service Focus: Providing exceptional service, addressing concerns, and ensuring guest satisfaction.
• Organisation and Multitasking: Managing multiple tasks, such as seating, ordering, and coordinating with staff.
• Teamwork: Collaborating effectively with kitchen, bar, and floor staff to ensure smooth service.
• Problem-Solving: Quickly addressing issues or complaints in a calm, efficient manner.

Benefits

• Staff discount ranging from 25% to 50% on F&B at all Signature Group Venues
• Employee Assistant Programme
• Extra annual leave days gathered through service

Plus so much more!

We look after our team and provide access to our 24/7 Employee Assistance Program. Signature Group believes in promoting a healthy work / life balance.

Applying for Signature

If this sounds like something you want to be a part of, apply today by sending in your CV.

Signature Group have 21 venues in Scotland, including Cold Town House, Paramount, Badger & Co, The Spiritualist, McLarens on the Corner, Copper Blossom, The Smokin’ Fox and more.