Engagement Officer

Local Government Ombudsman; Coventry; Hybrid; GBP 32,000 - 38,000; Full time

Job summary

A public service organization is seeking an Engagement Officer to shape engagement with local authorities and social care providers. This role involves leading engagement activities, delivering training, and using data to develop impactful outreach. Ideal candidates possess a level 5 qualification in communications or equivalent experience, have strong presentation skills, and can engage effectively with diverse audiences. The position offers hybrid working options and a salary range of £32,780 to £37,069 per annum, with comprehensive benefits.

Benefits

Pension scheme

Flexible working arrangements

Learning and development opportunities

Generous family-friendly leave

Season ticket loan

Wellbeing programs

Civil Service Sports Club membership

Eye care reimbursement

Cycle to Work Scheme

Reasonable adjustments support

Qualifications

• Skilled in using data to drive activity and evaluate impact.
• Experience delivering presentations to professional audiences.
• Professional experience in engagement and communication.

Responsibilities

• Lead engagement activities, deliver training and presentations.
• Create content for multiple channels including social media.
• Use data to target work effectively.
• Develop and deliver engagement with the private social care sector.

Skills

Data-driven activity evaluation

Presentation skills

Education

Communications, PR, or engagement qualification (level 5 or above)

Job description

Hybrid working – allocated to offices in Coventry or York

Location

Based in Coventry and York.

Role

This is an exciting new role within our organisation, offering the opportunity to shape how we engage with local authorities and social care providers across England. The post holder will directly engage with staff at all levels in organisations we oversee, leading an increasing range of engagement activities designed to support organisations with complaint management and reach influential staff. This involves using data to develop meaningful engagement activity and working with colleagues across LGSCO to deliver demonstrable impact.

Working alongside our External Training & Relationship Manager you will work directly with staff at all levels – including senior managers and political representatives – in organisations we oversee. You'll help them comply with our Complaint Handling Code, improve their complaint handling capabilities, and develop new channels of engagement to support better outcomes for the public.

Responsibilities

• Leading engagement activities, delivering training and presentations
• Creating content for multiple channels including social media
• Using data to target your work effectively
• Helping to develop and deliver our engagement with the private social care sector

You'll be confident presenting to a range of audiences, able to build rapport quickly, and skilled at adapting your communication style to different audiences.

Details

Position: Engagement Officer

Hours: 35

Salary: £32,780 to £37,069 per annum

Holiday: 23 days rising by 1 day with three years’ service and a further 2 days with five years’ service.

Requirements

Education

Has a communications, PR or engagement qualification (level 5 or above) or equivalent experience

Skills

• Is skilled at using data to drive your activity and evaluate impact
• Has a training qualification or relevant experience delivering presentations to professional audiences

Experience

• Has professional experience of engagement and communication techniques across multiple channels
• Can demonstrate experience of engaging with organisational staff at all levels and political representatives

At the Local Government and Social Care Ombudsman we value our staff and work hard to reward them.

Benefits

• Pension: You’ll be entitled to join the Local Government Pension Scheme which is a career average scheme.
• Work/life balance: We encourage all employees to have a healthy work/life balance and offer flexible working arrangements, such as agile working and flexi-time, together with a wide range of different working patterns. All are subject to business needs.
• Learning and development: We provide our staff with access to a learning and development programme to enable them to succeed in their role. Where membership is relevant to your role in the organisation, we will also pay the annual membership fee for you to be a member of your professional body.
• Family-friendly: We offer generous maternity, adoption, paternity and parental leave, and provide for paid and unpaid special leave.
• Season ticket loan: We offer our staff the ability to have a loan for their annual travel season ticket.
• Wellbeing: We have a programme which includes an Occupational Health Service and access for you to an excellent, confidential Employee Assistance Scheme. This is a free 24-hour counselling service for advice about your work and personal life challenges
• You will be able to join the Civil Service Sports Club.
• As well as reimbursing the cost of your eye tests, we will subsidise your eye care where a prescription is for VDU usage and we will cover the cost of an annual flu jab.
• Bike loan: We run a Cycle to Work Scheme which allows you to pay for the cost of your bike (up to a limit) as a loan which is deducted from your salary.
• Reasonable adjustments: We recognise how important it is to make reasonable changes for staff where appropriate.

About the LGSCO

For 50 years we’ve been the voice of the public. Our free and impartial service helps people put things right with their local council or adult social care provider. We use what we learn from complaints to improve local public services and independent adult social care provision. We act with impartiality and make fair decisions after listening to both sides of the story and weighing up all the evidence. So, if you want to make a difference and have the perspective we’re looking for, please get in touch.