Supply Chain Assistant – Fixed Term Contract 12 months

CliniMed Ltd; High Wycombe; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare product company is seeking a Supply Chain Assistant for a fixed-term contract in High Wycombe. The role involves processing sales and sample orders, resolving customer inquiries, and adhering to company quality standards. Candidates should have customer service experience, be IT proficient, and possess good communication skills. This position offers a chance to contribute to a dynamic team while ensuring prompt and effective customer support.

Qualifications

• Customer service experience is necessary.
• Good communication and numeracy skills are required.
• Proficient in Microsoft Office is essential.

Responsibilities

• Provide excellent customer service.
• Process sales and sample orders.
• Promote company products and services.
• Handle customer inquiries and complaints.
• Liaise with carriers for delivery issues.
• Work to targets set by Supply Chain Supervisor.

Skills

Customer Service experience

Good communication and numeracy skills

Excellent IT skills including Microsoft Office

High level of accuracy

Reliable, inquisitive and enthusiastic

Methodical approach to work

Team player with a flexible approach to work

Job description

Supply Chain Assistant – Fixed Term Contract 12 months

Reporting to the Supply Chain Supervisor, you will be working as part of a team of 6 people. You will be processing sales and sample orders whilst dealing with telephone/email queries from internal and external customers. You will ensure that queries are resolved efficiently and effectively within the department’s customer service level commitment, whilst working and adhering to ISO/GDP procedures.

Estimated Start Date: March 2026

MAIN DUTIES AND RESPONSIBILITIES

Providing excellent customer service in line with departmental standards, procedures, and guidelines.

Processing of sales and sample orders in accordance with standard operating procedures, including invoicing, raising credit notes and releasing of back orders.

Ordering and replenishment of inventory as delegated by line management.

Proactively promoting company products and services.

Handling all CliniMed customer enquiries promptly and efficiently.

Direct interface and response to internal customers on queries relating to all aspects of delivery of SecuriCare patient orders, resolving these in an efficient and effective manner.

Administration of and response to service complaints including administration of exchanges, returns and faulty stock.

Liaising with carriers/couriers as required.

Running of reports as required by Supply Chain Supervisor, including the processing of warehouse management system notifications.

Administration of collections, stock returns and logging of products for disposal.

Work to targets as set by Supply Chain Supervisor.

To implement the Company’s Quality Policy as documented in the Quality and Procedures Manual. Adherence to all Standard Operating Procedures (SOP) relevant to this role.

To provide flexible cover as required across all Supply Chain administrative activities as directed by line management.

Qualifications

• Reliable, inquisitive and enthusiastic
• Customer Service experience
• High level of accuracy
• Methodical approach to work
• Good communication and numeracy skills
• Excellent IT skills including Microsoft Office
• Team player with a flexible approach to work

If you require any assistance or adjustments to be made when either applying for a position or attending interview, please e-mail us [e-mail] or give us a call on 01628 859726 and one of our team members will be happy to assist you.