Hotel Staff - Housekeeper

greene king; Cheltenham; On-site; GBP 10,000 - 40,000; Full time

Job summary

A well-known hospitality company in Cheltenham, UK, is seeking Hotel Staff to create unforgettable moments for guests. You will meet and greet customers, check them into their rooms, and ensure a warm welcome through excellent service. The role requires a willingness to learn, attention to detail, and a passion for customer satisfaction. Employees enjoy numerous perks, including discounts and career advancement opportunities.

Benefits

Competitive salary

33% discount for staff

25% discount for loved ones

Free employee assistance program

Refer a friend bonus

Access to wage before payday

Retail discounts

Qualifications

• Heartfelt and memorable customer experience.
• Meet and greet customers upon arrival.
• Answer telephone enquiries and handle complaints.
• Ensure front of house is safe, legal, and clean.

Responsibilities

• Provide excellent service to customers.
• Check guests into their hotel rooms.
• Address customer complaints efficiently.

Skills

Willingness to learn

Attention to detail

Passion for customer service

Team player

Job description

As Hotel Staff, you’ll be key to creating unforgettable moments for customers, whether you’re checking in a guest or recommending the perfect drink to a customer after a long day, you’ll keep the good times flowing. You’ll be joining a fun and inclusive team, where you can grow and strengthen your skills and experience.

Company Description

Join us at Chef & Brewer, a collection of unique country‑style pubs set in beautiful locations across the country which are welcome escapes for our customers, that feel like a home away from home. Our relaxed pubs with beautifully decorated interiors, seriously good pub food and expertly chosen drinks ranges are the perfect places for our customers to enjoy any occasion.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well‑known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well‑being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

Qualifications

As a Hotel Staff, you will...

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Meet and greet our customers and check them into their hotel room upon arrival.
• Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.
• Make sure the front of house is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• Willingness to learn and expand your skills.
• Have a great eye for detail, making sure every pint is poured to perfection.
• A passion for giving great service and making sure every customer receives a warm welcome.
• A positive can‑do attitude and be a real team player.