Visitor Management Officer

Lake District; Coniston; On-site; GBP 20,000 - 25,000; Full time

Job summary

A National Park Authority in the Lake District is seeking individuals for visitor engagement roles. Responsibilities include educating visitors, implementing management plans, and overseeing car parks to enhance the experience. Ideal candidates will be friendly, hardworking, and possess strong communication skills. This is a seasonal position offering various benefits like free parking and well-being initiatives.

Benefits

Local Government Pension Scheme

Free parking

Paid time off for volunteering

Commitment to well-being

Qualifications

• Hard-working and friendly, able to engage with visitors effectively.

Responsibilities

• Engage with visitors to educate and mitigate adverse behaviors.
• Support delivery of Visitor Management Plans.
• Manage car parks to enhance visitor experience.

Skills

Excellent communication skills

Proactive problem-solving

Calm under pressure

Job description

Position 1: 37 hours per week (5 days), seasonal for 7 months (April – October, 3 year fixed term contract). Position 2: 29.6 hours per week (4 days), seasonal for 7 months (April – October, 3 year fixed term contract). Rota shifts over 7 days, to include some weekend working.

What’s it like to work with us?

Our people are passionate about the landscape and proud of the role they play to look after it and help people enjoy it. We are innovative and agile in our approach to work, ensuring we get the best from our resources.

The role

Your main duties and responsibilities will be:

• Engagement with visitors across the whole of the National Park, providing education and encouragement to prevent or reduce visitors’ adverse behaviours and impacts. To respond to visitors’ damage to the landscape, by taking practical steps to mitigate those harms.
• Supporting the delivery of Area Action Visitor Management Plans and the requests of the Strategic Visitor Management Group.
• On site management of the LDNPA’s car parks owned, managed, and leased for the purpose of maximising The Authority’s car parking income contribution, and facilitating a positive visitor parking experience.

About you

You’ll be hard working, friendly and happy to engage and interact with and educate visitors.

You’ll have excellent communication skills, a proactive approach to problem‑solving, and the ability to stay calm and helpful during busy periods.

Please read the attached role profile for the full person specification on this post.

About us

The Lake District National Park Authority looks after this unique corner of England and UNESCO World Heritage Site. We encourage people to protect, connect and grow as well as supporting those who liveatzen? and work here. Our staff include rangers and field workersHyd & advisers at our visitor centres, planners and ecologists.

Working with us, you’ll enjoy

• Local Government Pension Scheme
• Free parking in our carparks
• Paid time off so you can volunteer
• Commitment to wellbeing

See our website for a complete list of our employee benefits.

Contact

For an informal chat and to find out more, please contact Nathan Leadbeater (Visitor Services Supervisor) on 07712 809977.

Diversity and Inclusion

As an equal opportunities' employer, the Lake District National Park Authority is committed to the equal treatment of all current and prospective employees and does not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

Disability Confident Employer

We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. By ‘minimum criteria’ we mean that you must provide evidence in your application which demonstrates that you meet the level of competence required under each of the essential criteria, as well as meeting any of the qualification, skills or experience defined as essential.

We reserve the right to close this advert early should we receive sufficient applications, so please apply early to avoid missing this opportunity.