Travel Operations Specialist - Guest Experience (Hybrid)

The Walt Disney Company; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading entertainment company in London is seeking a Travel Operations Coordinator to support operational activities for Disney guests. This role entails managing guest issues, providing daily administrative support, and coordinating various travel arrangements. Ideal candidates should have a background in travel operations and exhibit excellent communication skills. A passion for guest service and attention to detail are critical. This position offers a blend of onsite work and flexible remote options.

Benefits

25 days annual leave

Private medical insurance

Complimentary park entry

Discounts on Disney products

Excellent parental leave

Qualifications

• Strong attention to detail is essential.
• Experience in a fast-paced environment is required.
• Cultural sensitivity and ability to work internationally are appreciated.

Responsibilities

• Provide daily operational support for Sales and Guest Care teams.
• Manage guest issues and complaints effectively.
• Coordinate booking amendments and support credit control.

Skills

Strong administrative experience

Travel operations experience

Excellent communication skills

Analytical and problem-solving skills

Tools

Travel reservation systems

Job description

A leading entertainment company in London is seeking a Travel Operations Coordinator to support operational activities for Disney guests. This role entails managing guest issues, providing daily administrative support, and coordinating various travel arrangements. Ideal candidates should have a background in travel operations and exhibit excellent communication skills. A passion for guest service and attention to detail are critical. This position offers a blend of onsite work and flexible remote options.