Telematics Customer Success Manager: Drive Safety with Data

Aviva Direct Ireland Limited; Bristol; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A leading insurance provider is seeking a Customer Success Manager in the UK to lead initiatives in telematics and customer satisfaction. The role involves turning data into actionable insights, managing relationships with cross-functional teams, and designing programs to enhance road safety. Ideal candidates will possess experience in motor insurance and the ability to influence and lead change in a fast-paced environment, as well as strong communication skills and stakeholder management expertise.

Benefits

Salary circa £45,000-£55,000

Bonus opportunity up to 10%

Generous pension scheme

29 days holiday plus bank holidays

Aviva-funded Private Medical Benefit

Discount on Aviva products

Free Aviva shares through Matching Share Plan

Parental and carer’s leave

Flexible benefits including sustainability options

Paid volunteering days

Qualifications

• Experience in motor insurance, especially telematics.
• Ability to turn data into actionable insights.
• Proven experience managing relationships with stakeholders.

Responsibilities

• Monitor telematics programme performance and spot trends.
• Work with teams to resolve issues and shape new features.
• Design coaching programmes using telematics insights.

Skills

Strong commercial awareness

Confident analytical skills

Excellent communication skills

Stakeholder management

Ability to lead change

Job description

A leading insurance provider is seeking a Customer Success Manager in the UK to lead initiatives in telematics and customer satisfaction. The role involves turning data into actionable insights, managing relationships with cross-functional teams, and designing programs to enhance road safety. Ideal candidates will possess experience in motor insurance and the ability to influence and lead change in a fast-paced environment, as well as strong communication skills and stakeholder management expertise.