Spa Supervisor

Better; Wimbledon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading leisure operator is seeking a Spa Supervisor for Wimbledon Leisure Centre. The role involves providing professional wellness therapies while maintaining a welcoming spa environment. Candidates must possess NVQ Level 2 or equivalent and have excellent customer service skills. The position offers flexible work arrangements and numerous perks, including discounted memberships and professional development opportunities. Join a commitment to community engagement and career growth at this inclusive leisure organization.

Benefits

Flexible Working

Industry leading rates of pay

Discounted membership

Discounts across retailers

Pension scheme

Training opportunities

Qualifications

• Experience of providing professional wellness therapies and treatments.
• Ability to work weekends as required.
• Aptitude for organization to manage bookings.

Responsibilities

• Maintain a welcoming and professional image of the Spa.
• Ensure safety and compliance with spa regulations.
• Market and promote the Spa effectively.

Skills

Excellent customer service

Organizational skills

Ability to promote services

Tact and sensitivity

Experience in Spa or Beauty treatments

Education

NVQ Level 2 or equivalent

Tools

Electronic booking systems

Job description

Location: Wimbledon Leisure Centre

Requirements: Please be aware the successful candidate will be required to work weekends

GLL is looking for aSpa Supervisor to work atWimbledon Leisure Centre . If you have the skills and ambition to join us as aSpa Therapist, there's never been a more exciting time to join us. This is more than just aSpa Therapistjob, it's a career.As aSpa Therapistyou will thrive as part of a team, communicating with colleagues and other departments with confidence and sensitivity. Bringing with you an aptitude for organisation to manage bookings and maintain the presentation, organisation and cleanliness of our spa space.

We are looking for a (minimum level 2/3 or equivalent) qualifiedSpa Therapistto join our team to provide professional and engaging wellness therapies, massage and beauty treatments to our clients. You will offer a full range of treatments to fulfil different client needs and objectives. All applicants must have excellent customer service and organisational skills, and a high level of professional practice.

What you’ll do:

• Maintain a good and positive image of the Spa to members of the public generally by providing a welcoming, helpful and professional service.
• Comply with the commitments outlined in the ‘Customer Charter’, ensuring that standards are maintained as stipulated. Ensuring customer compliance with spa rules and procedures.
• Ensure the safety and control of customers and the public generally within the Spa and that all relevant regulations applicable to the Spa’s operation are enforced and complied with.
• Assist Spa Patrons with use of the facilities and activities and to encourage maximum use of the Spa London Experience and treatments.
• Book all enquiries to tours on their initial enquiry to the Spa when required complying with the Spa London Brand and Standard operating Procedure.
• Market and promote the Spa.
• Responsible for achieving own Spa sales targets.
• Actively up-selling services during customer interaction.
• Encourage bookings of the Spa’s experience and treatments to enquirers in person and on the telephone; communicating new ventures and recommending appropriate services to potential customers.

What you need:

• Ability to effectively promote market and ‘sell’ the service and Spa.
• Ability to deal with customers and their queries and concerns with tact and sensitivity
• Ability to deliver a high quality service with minimal supervision
• NVQ Level 2 or equivalent
• Good understanding of the characteristics and qualities that customers want from Spa / health and fitness centres.
• Knowledge of electronic booking systems.
• Evidence of achieving results and making a difference to customers.
• Experience of Spa or Beauty treatment applications.

As a leader within the leisure industry we can also offer scope to progress your career, and job variety like nowhere else.

In return, you will get:

• A Flexible Worker's position
• Industry leading rates of pay
• Discounted membership at our leisure centres
• Discounts across thousands of retailers (GLL Extras)
• A fantastic pension scheme
• 25% off Red Letter Days
• 25% off Buy A Gift
• 20% off GLL spa experience treatments and associated products.
• Ride to work scheme
• Free eye tests and discounted glasses
• The opportunity to join the GLL Society and have a say in how we are run plus associated social events
• Exclusive discounts on our villas in Portugal
• Exclusive discounts on our Ski chalets in Bulgaria
• Health assurance
• Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.

About GLL:

As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries and children’s centres.

Our people are from the communities we serve and help us make real changes in their local area.

To make sure we’re having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you.

So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support or working with children, you’ll be able to find your ideal new job at GLL.

Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are Investors in People Silver Award employer.

We are an inclusive employer. We seek and welcome diversity in our teams.

All pay rates are subject to skills, experience, qualifications and location.