Spa Receptionist

Thwaites; Penrith; On-site; GBP 10,000 - GBP 40,000; Full time

Job summary

A vibrant hospitality company in Penrith is seeking an enthusiastic Spa Receptionist to be the welcoming face of the spa. Key responsibilities include greeting guests, providing excellent hospitality, upselling services, and ensuring adherence to spa procedures. Ideal candidates should have strong communication skills and a calm demeanor under pressure. The role offers competitive salary, opportunities for career progression, and attractive benefits such as health cash plans and generous employee discounts.

Benefits

Competitive salary

Access to wages as earned

28 days annual leave

Health cash plan

Employee discounts

Employee Assistance Programme

Enhanced maternity and paternity pay

Apprenticeships available

Life assurance

Bespoke training programmes

Qualifications

• Must have a warm demeanor and be approachable.
• Able to react effortlessly to unexpected circumstances.
• Awareness of pool plant operations can be trained.

Responsibilities

• Greet every guest with a welcoming smile.
• Provide the highest level of hospitality.
• Upsell treatments, products, and other facilities.
• Inform guests of the spa's facilities and offer advice.
• Ensure spa procedures are followed.

Skills

Strong communication skills

Calm under pressure

Customer service orientation

Job description

An approachable and enthusiastic Spa Receptionist wanted to provide the warmest of welcomes.

We're looking for a Spa Receptionist to be the public face of our spa; working in a busy and vibrant environment, ensuring all of our guests receive the warmest of welcomes.

Your day to day;

• Greeting everyone of our guests with a welcoming smile
• Providing the highest level of hospitality
• Upselling of treatments, products and other facilities
• Informing the guests of the spa’s facilities, offering advice and assistance when necessary
• Ensuring spa procedures are followed

Who are we looking for?

As Spa Receptionist, you could be the first person to greet our spa guests so will be the key to providing that fantastic first impression. You will need a warm demeanor and be approachable at all times.

You will need to be calm under pressure, reacting effortlessly to un-expected circumstances and taking them in your stride. You will be requried to complete pool tests as necessary and have an awareness of pool plant operations, all of which can be trained.

If you are passionate about providing a great guest experience, are a strong communicator who can provide service with a smile then this could be the role for you.

In return, we are offering a rewarding role with scope for career progression along with;

• A competitive salary, negotiable dependent on experience
• Stream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Health cash plan
• Generous employee discounts
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Life assurance
• Bespoke training programmes accessible to all
• An engaging & supportive work environment