Head Spa Therapist

4C Group; Greater London; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading spa service company in the United Kingdom is seeking a passionate Head Spa Therapist. The role demands extensive knowledge of spa operations, strong customer relations, and experience in high-standard environments. You will lead and train a team of Spa Therapists, ensuring excellence in service and retail sales. The organization offers flexible working, staff accommodation rates, and various benefits including health cover and development opportunities.

Benefits

Flexible working

Staff accommodation rates

Life Assurance Cover

Cycle to Work Scheme

Technology Scheme

Health Cash Plan

Workplace pension scheme

Employee Assistance Program

Eyecare Vouchers

Continuous Learning & Development

Recognition Programme

Social Events attendance

Meals on duty

Qualifications

• Extensive knowledge of spa services and operations.
• Strong customer relations and training skills.
• Experience at a luxury resort or five-star hotel.

Responsibilities

• Lead and train Spa Therapists to high standards.
• Ensure excellent client care and retail sales.
• Enhance overall culture and staff relations.

Skills

Knowledge of spa services and operating procedures

Customer and associate relations skills

Understanding of health and beauty sector

Training skills

Retail sales and client care

Education

NVQ Level 3 or higher in Beauty Therapy or equivalent

Job description

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

To succeed in the role of Head Spa Therapist, you will need the following qualities and skills.

• Has extensive knowledge of spa services and spa operating procedures.
• Has strong customer and associate relations skills.
• Has excellent understanding of the health, well-being and beauty sector especially skin and massage services.
• Has good training skills and will be able to train all Spa Therapists to carry out treatments to a high standard.
• Will lead by example with strong retail sales and client care.
• Preferably has four years’ experience at a luxury resort, hotel or health facility at five-star level.
• NVQ Level 3 or higher in Beauty Therapy or equivalent is desirable.

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...

• Flexible working (subject to role and probationary review)
• Staff accommodation rates across UK (Mariott & 4C Group Hotels)
• Life Assurance Cover
• Cycle to Work Scheme
• Technology Scheme
• Health Cash Plan (HSF)
• Workplace pension scheme
• Access to Employee Assistance Program (EAP) and Wellbeing Support
• Eyecare Vouchers
• Continuous Learning & Development opportunities
• Recognition Programme
• Opportunity to attend Social Events
• Meals on duty (worth £1000)