Shop Assistant

AVS Newcastle ltd; United Kingdom; On-site; GBP 23,000; Full time

Job summary

A retail organization is looking for a passionate Shop Assistant to join their team in Keith, Moray. The ideal candidate will have experience in retail and a knack for excellent customer service. Responsibilities include assisting the shop manager, providing a great shopping experience, and handling stock. This permanent position offers flexible working arrangements and various employee benefits, making it a rewarding opportunity for individuals looking to make a difference.

Benefits

36 days annual leave

Pension scheme

Flexible working hours

Employee benefits platform

Wellbeing support

Qualifications

• Previous experience in a retail environment, confident in cash handling.
• Strong communication skills, excellent customer service.
• Ability to work under pressure in a busy retail environment.

Responsibilities

• Assist the shop manager in managing a customer-focused shop.
• Create an excellent shopping environment and provide excellent customer service.
• Operate the till and manage stock for display.

Skills

Retail experience

Customer service

Communication

Confidence with cash handling

Commercial mindset

Job description

Contract: Permanent

Location: Keith, Moray AB55 5AA

Salary: £22,932 per annum, pro rata

Hours: 7 per week

Are you a retail superstar who is passionate about helping make a difference?

We’re on the lookout for a dynamic Shop Assistant to join our friendly team. This fantastic opportunity will help you develop your retail skills while making a positive impact. Come join us in our mission to spread kindness!

"The camaraderie. The feeling of being part of something bigger and knowing that all the hard work goes to help those in crisis" – Deborah, Shop Manager

What will a day in the life of a Shop Assistant involve?

• Assisting the shop manager to run a lucrative, customer‑focused shop that is the ‘window of the British Red Cross’ on the high street.
• Helping to create a brilliant shopping environment and provide an excellent customer experience in store.
• Confident working on the shop floor, you will be the first point of contact for our customers, operate the till, and create striking displays.
• Being responsible for sorting stock and preparing items for display, behind the scenes.

To be a successful Shop Assistant, what will you need?

• Previous experience of working in a retail environment and are confident with handling money.
• To be a strong communicator who thrives on providing excellent customer service and enjoys meeting lots of different people.
• A commercial savvy mindset, with a grasp of hitting targets.
• To appreciate and anticipate each customer's needs and delight them with the service provided.

Interested? The closing date for applications is 23:59 on Monday 29th December 2025. Interviews are expected to take place week commencing 12th January 2026.

In Return For Your Commitment And Expertise, You'll Get

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Learning & Development: A range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK‑based roles. During your application, you'll have the option to apply under the scheme.

At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.

Together, we are the world's emergency responders