Service Coordination Lead - Customer Care & Operations

Linde Material Handling GmbH; Warrington; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading intralogistics provider in Warrington is seeking a Service Coordinator Team Leader to manage the Service Administration team. The role involves ensuring high-quality customer support, delivering operational efficiencies, and overseeing job and incident management. Ideal candidates will have experience in service coordination and a strong focus on customer satisfaction. The position is full-time, offering an opportunity to shape service delivery standards.

Qualifications

• Experience in service coordination and team leadership.
• Strong focus on customer satisfaction and service delivery.
• Familiarity with health, safety, and environmental procedures.

Responsibilities

• Ensure high-quality support services to customers.
• Manage day-to-day operations of the Service Administration team.
• Deliver operational efficiencies and process improvements.
• Act as the first point of escalation for job and incident management.

Skills

Customer satisfaction

Response times management

Job & incident management

Service administration

Job description

A leading intralogistics provider in Warrington is seeking a Service Coordinator Team Leader to manage the Service Administration team. The role involves ensuring high-quality customer support, delivering operational efficiencies, and overseeing job and incident management. Ideal candidates will have experience in service coordination and a strong focus on customer satisfaction. The position is full-time, offering an opportunity to shape service delivery standards.