Senior Customer Relationship Specialist

HR GO Driving; Eastbourne; On-site; GBP 25,000 - 35,000; Full time

Job summary

A well-established transport and logistics brokerage company in Eastbourne seeks a Senior Customer Relationship Specialist. In this role, you will provide outstanding support to clients, manage customer interactions across various platforms, and collaborate with internal teams. Ideal candidates will possess a consultative service approach alongside strong problem-solving skills, relevant logistics experience, and IT proficiency. A positive, proactive attitude is essential for successfully building client relationships and boosting retention.

Benefits

Monthly bonus scheme based on performance

Casual work wear

Qualifications

• Positive, persistent and proactive approach.
• Consultative approach to customer service.
• Logistics experience is a significant advantage.

Responsibilities

• Responding to customer queries via phone, email, and social media.
• Preparing quotations based on client's specifications.
• Maintaining accurate and up-to-date customer records.

Skills

Customer-oriented

Problem-solving

Attention to detail

IT literacy

Building relationships

Education

GCSE qualifications or above

Job description

• Job Title: Senior Customer Relationship Specialist
• Location: Eastbourne
• Job Type: Permanent
• Work hours: Monday to Friday (9:00am-5:30pm)

HRGO Recruitment are seeking a Senior Customer Relationship Specialist for a well-established transport and logistics brokerage company based in Eastbourne. This is 1 out of the 100 other branches in the country and over 400 around the world.

You will need to be a highly independent and customer oriented. You will be responsible for providing exceptional support to clients, advising on our different suppliers, and continuously self-educating to become a trusted consultant.

You will serve as the primary point of contact so your attention to detail, problem solving and ability to build relationships will be crucial in this role. Your continuous interest in logistics and persistence in finding relevant knowledge will be the road to success.

Duties will include but not limited to:

• Responding to Customer queries via phone, email, and social media
• Preparing quotations based on client's specifications
• Communicating with Carriers, H/O and suppliers
• Supporting the sales team with administration tasks
• Building relationships with clients to boost retention
• Collaborating with internal teams
• Maintaining accurate and up-to-date customer records
• Providing status updates on shipments, delivery schedules and any changes/delays
• Handling any customer complaints professionally
• Staying up to date with industry trends, procedures and regulations

Role Requirements:

• Being positive, persistent and proactive
• Striving to exceed expectations
• Consultative approach to customer service
• Advanced level of IT literacy
• Logistics experience would be a significant advantage
• GCSE qualifications or above
• Central location in Eastbourne town
• Friendly office
• Monthly bonus scheme based on performance
• Casual work wear

If you are interested in this opportunity, click 'APPLY NOW' and subject to successful shortlisting, you will be contacted by a consultant from the Eastbourne branch.