Risk & Incident Lead — Compliance & Operational Resilience

Bupa Insurance Limited; Staines-upon-Thames, Eccles; Hybrid; GBP 34,000 - 43,000; Full time

Job summary

A leading health insurer in the UK seeks a Risk & Incident Specialist to enhance risk management practices. This role requires expertise in incident management, regulatory compliance, and stakeholder engagement, with a strong focus on operational risk. The successful candidate will work in a hybrid environment, offering flexibility while ensuring the safety and integrity of operations. The position offers a full-time contract with competitive salary and numerous benefits, including health insurance and pension plans.

Benefits

25 days holiday, increasing with service

Bupa health insurance

Enhanced pension plan

Onsite gyms or local discounts

Various other benefits and online discounts

Qualifications

• Experience within the FCA and/or broader Financial Services regulatory environment.
• Strong understanding of operational and conduct risk management.
• Experience of incident management and root cause analysis.
• Excellent stakeholder management and communication skills.
• Strong attention to detail and ability to influence discussions.

Responsibilities

• Support oversight of assurance activity across UKI Operations.
• Maintain and update risk registers regularly.
• Assist with process-control walkthroughs for teams.
• Educate teams on risk and compliance.
• Coordinate and support audit programmes.
• Maintain a portfolio of controls testing and improvements.
• Manage incident portfolio for Severity 1 & 2.
• Work with central teams to identify emerging risks.
• Support reporting activities with insights on assurance performance.

Skills

Experience in FCA and/or Financial Services

Operational and conduct risk management

Incident management

Stakeholder management

Attention to detail

Experience with risk and control frameworks

Highly organised

Job description

A leading health insurer in the UK seeks a Risk & Incident Specialist to enhance risk management practices. This role requires expertise in incident management, regulatory compliance, and stakeholder engagement, with a strong focus on operational risk. The successful candidate will work in a hybrid environment, offering flexibility while ensuring the safety and integrity of operations. The position offers a full-time contract with competitive salary and numerous benefits, including health insurance and pension plans.