Retail Banking: Customer Experience Pro (Stevenage/Hitchin)

Santander Consumer USA Inc.; Stevenage, Hitchin; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services provider in the UK seeks a Customer Experience Advisor for its Stevenage branch. The role focuses on delivering outstanding service, addressing customer queries, and supporting transactions. Candidates must show strong communication skills and an ability to adapt to various situations. Competitive salary starting at £24,961 plus benefits. Join a dynamic team dedicated to helping customers achieve their financial goals.

Benefits

Starting salary of £24,961 plus £500 annual cash allowance

25 days holiday plus bank holidays

Healthcare benefits at discounted rates

Pension contributions up to 12.5%

Company-funded death-in-service benefit

Access to employee products with no fees

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background.
• The ability to communicate effectively with customers to truly understand their needs.
• A desire to go above-and-beyond for customers.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone.
• Assisting with day-to-day transactions, queries, and servicing.
• Building relationships and finding solutions.

Skills

Outstanding customer service

Effective communication

Teamwork

Flexibility

Job description

A leading financial services provider in the UK seeks a Customer Experience Advisor for its Stevenage branch. The role focuses on delivering outstanding service, addressing customer queries, and supporting transactions. Candidates must show strong communication skills and an ability to adapt to various situations. Competitive salary starting at £24,961 plus benefits. Join a dynamic team dedicated to helping customers achieve their financial goals.