Provisioning Service Delivery Co-Ordinator (Maternity Cover - 12 Month Cover)

Radius; SHREWSBURY; On-site; GBP 25,000 - 35,000; Full time

Job summary

A telecommunications solutions provider in Shrewsbury is seeking a Provisioning Service Delivery Co-Ordinator for a 12-month maternity cover. This full-time office-based role focuses on managing customer orders for Fixed Line, Broadband, and IP Phone Systems while ensuring accurate updates and strong stakeholder relationships. The successful candidate will demonstrate excellent organizational skills and attention to detail, thrive in a fast-growing environment, and contribute to continuous improvement initiatives.

Benefits

Friendly culture

Agile and innovative work environment

Empowerment for continuous improvement

Commitment to inclusivity

Responsibilities

• Project management of customer orders including detailed updates to customers.
• Ensuring all orders are kept fully updated with accurate notes on CRM system.
• Accurate and timely processing of customer orders in line with SLAs.
• Efficiently monitor and self-manage workflows internally and with third parties.
• Liaise with carriers, networks and suppliers to resolve delays or issues.
• Build and maintain strong relationships with internal and external stakeholders.
• Identify opportunities for process improvement and operational efficiency.
• Work with stakeholders to create and update processes for provisioning.

Skills

Good organisation and ability to multitask

Strong attention to detail and consistent accuracy

Good knowledge of Microsoft Office Products

Ability to demonstrate initiative in problem solving

Job description

Provisioning Service Delivery Co‑Ordinator (Maternity Cover - 12 Month Cover)

• Full‑time
• Department: Customer Service & Operations
• Work Pattern: Office Based (5 days onsite)

The role of Provisioning Delivery Co‑Ordinator is really important to us. The focus of this exciting and challenging role is to manage the provisioning and delivery of customer orders for Fixed Line, Broadband & IP Phone Systems, which is essential for the continued success of our rapidly growing telecommunications solution.

The role is being offered on a 12‑month contract duration, providing maternity cover.

Responsibilities

• Project management of customer orders (Broadband/Leased Line/Hosted), including providing detailed updates to customers via telephone and email.
• Ensuring all orders are kept fully updated with accurate notes on our CRM system.
• Accurate and timely processing of customer orders in line with our own SLAs and customer requirements.
• Efficiently monitor and self‑manage workflows internally and with third parties.
• Liaise with carriers, networks and suppliers to ensure any delays or issues are quickly identified and resolved.
• Build and maintain strong relationships with internal and external stakeholders to support team objectives and act as the main point of liaison of our non‑mobile orders.
• Identify opportunities for process improvement, automation, and operational efficiency.
• Work with stakeholders to create, update and oversee processes and workflows for existing provisioning processes and implement timely updates as changes occur.
• Maintain key information and data points for order tracking and updates.
• Good organisation and ability to multitask.
• Strong attention to detail and consistent accuracy.
• Good knowledge of Microsoft Office Products.
• Ability to demonstrate initiative in problem solving.

Benefits

• A friendly culture that mirrors our proposition to our customers.
• A fast‑growing organisation that defines itself as being agile and innovative.
• A drive for continuous improvement, which you will be empowered to lead from day one.
• A commitment to building a working environment that values inclusivity, innovation, agility, and drive.

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If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team at [e-mail].

Radius is an equal opportunities employer. We are committed to welcoming people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note to recruitment agencies: We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.