Operations Manager

RAD Hotel Group; Glasgow; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A hospitality company in Glasgow is seeking an experienced Operations Manager for Dalmeny Park House Hotel. Responsibilities include overseeing daily operations and ensuring exceptional guest experiences. The ideal candidate will have proven experience in hotel management, strong communication skills, and a customer service orientation. The position offers competitive salary, weekly pay, and discounts across all venues.

Benefits

4-weekly tips

Competitive salary

Weekly pay

Discount across all 8 venues

Uniform provided

Career progression opportunities

Birthday and length of service incentives

Qualifications

• Proven experience managing operations in a hotel or similar quality venue.
• Motivated and results-driven, with the ability to inspire and lead a team.
• Ability to swiftly resolve issues and create memorable guest experiences.

Responsibilities

• Oversee daily operations to ensure smooth service and efficient workflows.
• Lead, develop, and motivate the hotel management team.
• Ensure compliance with health, safety, and company policies.

Skills

Strong communication skills

Results-driven

Customer service orientation

Job description

Operations Manager

Dalmeny Park House Hotel

Full-Time

We’re seeking an experienced Operations Manager to oversee day-to-day operations at Dalmeny Park House Hotel, ensuring smooth service, operational efficiency, and excellent guest experiences.

At RAD Hotel Group, we pride ourselves on creating memorable experiences through exceptional hospitality, distinctive venues, and a commitment to excellence. Our award‑winning collection of hotels and venues across Scotland each have their own unique personality, but all share the same RAD values: quality, passion, and genuine care for our guests and people.

What You’ll Be Doing:

• Overseeing daily operations to ensure smooth service and efficient workflows across all departments.
• Leading, developing, and motivating the hotel management team.
• Managing rotas, staffing levels, and ensuring cost controls are met.
• Monitoring and acting on customer feedback to maintain exceptional service standards.
• Ensuring operational procedures and company standards are consistently followed.
• Ensuring compliance with health, safety, and company policies across all hotel operations.

What We’re Looking For:

• Proven experience managing operations in a hotel or similar quality venue.
• Strong communication skills with a professional and clear approach.
• Motivated and results‑driven, with the ability to inspire and lead a team.
• A strong customer service orientation with the ability to swiftly resolve issues and create memorable guest experiences.
• Experience in managing costs and achieving business objectives in hospitality.

What We'll Offer You:

• 4-weekly tips
• Competitive salary (dependent on experience)
• Weekly pay
• Discount across all 8 RAD Hotel Group venues
• Uniform provided
• Career progression opportunities
• Birthday and length of service incentives