IT Application Specialist Support Centre · IT · Globe Centre Accrington - Central Support

Bensons group; Accrington; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in Accrington is seeking an IT Application Specialist to support and manage essential applications. The role involves providing expert user support, monitoring application performance, and collaborating with teams and vendors. Candidates should have proven experience in application support and exceptional problem-solving skills. This position offers competitive benefits, including a generous holiday allowance and ongoing training opportunities. If you are adaptable and a team player, apply today to join a dynamic business.

Benefits

Competitive base salary with annual review

Generous holiday allowance

Pension scheme and life assurance

Colleague discounts

Health and wellbeing support

Ongoing training and career progression

Qualifications

• Proven experience supporting business applications or IT systems in a commercial environment.
• Ability to communicate technical concepts to non-technical colleagues.
• Experience with incident management and application troubleshooting is an advantage.

Responsibilities

• Provide expert user support for core business and IT applications.
• Monitor applications to ensure optimal performance.
• Collaborate with users and vendors on system enhancements.
• Document solutions and processes for team knowledge base.
• Support data integrity and security per best IT practices.

Skills

User support for business applications

Problem-solving skills

Adaptability to new technologies

Collaborative team player

Education

Relevant IT or computing qualifications (e.g., BCS, CompTIA)

Tools

ERP systems

CRM systems

POS systems

Job description

Would you like to help colleagues rest easy, knowing their essential applications are running smoothly? As an IT Application Specialist, you’ll play a critical role in supporting, managing, and optimising our leading-edge IT and business systems—ensuring our team members have the secure, seamless digital tools they need to deliver the very best service to our customers. Don’t worry if you haven’t worked in our industry before—full training on our applications and processes will be provided, giving you the tools and confidence to succeed right from the outset!

You’ll work closely with various teams to ensure our IT applications are configured and maintained to meet business requirements. Proactivity is key, so you’ll be encouraged to bring energy and curiosity to the role, finding better ways to work, and delivering a stable and inclusive technological environment. Whether you’re providing technical support, managing updates, or liaising with software vendors, your collaborative approach and technical know-how will help us keep everything running at its best.

We know that IT support doesn’t always stick to nine-to-five, so your flexibility will be important. We’ll also do our best to look after your work-life balance with time back when you cover out-of-hours or are on call.

Key Responsibilities for IT Application Support and Management

• Provide expert user support for core business and IT applications, resolving technical issues and maintaining excellent customer service for internal stakeholders.
• Monitor applications to ensure optimal performance, identifying and resolving potential issues before they impact business operations.
• Collaborate with end users, team members, and software vendors to coordinate system upgrades, enhancements, patches, and integrations.
• Document solutions, processes, and procedures clearly to build a knowledge base accessible to the whole team.
• Support data integrity and security by following best IT practices and complying with data protection regulations.
• Train and guide colleagues on new features or applications, empowering everyone to use systems confidently and efficiently.

About You – Skills and Experience for IT Application Specialist Jobs

• Proven experience supporting business applications or IT systems in a commercial environment.
• Excellent problem-solving skills and an ability to clearly communicate technical concepts to non-technical colleagues.
• Adaptable and eager to learn—comfortable with new technologies, systems, and processes.
• A genuine team player, willing to contribute ideas and support teammates.
• Experience with incident management and application troubleshooting is an advantage.
• Understanding of ITIL principles or service management frameworks is desirable, but not required.

What Will Help You to Stand Out

• Exposure to ERP, CRM, or POS systems, especially within a retail or customer service environment.
• Relevant IT or computing qualifications (such as BCS, CompTIA, Microsoft, etc.).
• Knowledge of data governance and information security best practices.

We’re Committed To Diversity and Inclusion in IT

We believe everyone should have the opportunity to succeed, no matter your background, experience, or preferred way of working. We welcome all applications and will support any reasonable adjustments you may need as part of your recruitment journey or in your career with us.

Enjoy the Benefits – Why Join Us as an IT Application Specialist?

• Competitive base salary with annual review.
• Generous holiday allowance, with options to buy or sell leave to suit your circumstances.
• Pension scheme and life assurance for peace of mind.
• Excellent colleague discounts across our products and services.
• Health and wellbeing support, access to healthcare cash plans, and mental health resources.
• Ongoing training, resources, and the chance to progress your career in IT with us.

Sound like your dream role? Apply today to join a supportive, collaborative and forward-thinking business, where your IT expertise will have a real impact across the company and beyond.