Industrial Membership - Accounts Manager

TWI Ltd.; Cambridge; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

A leading technology organization based in Cambridge is looking for a Membership Engagement Specialist to manage and enhance member value across small accounts. The role requires a proactive approach to account management, coordination of webinars and events, and analytical skills to track engagement metrics. Responsibilities include maintaining relationships with up to 300 accounts, fostering community engagement, and driving additional revenue. The position offers a competitive salary of up to £45,000 annually and a hybrid working model.

Benefits

Competitive salary

Share-in-success bonus scheme

Generous pension scheme

Holiday entitlement

Private health and dental cover

Career development opportunities

Onsite gym

Flexible working options

Qualifications

• Ability to maintain relationships with small accounts through communication.
• Experience in organising webinars and events for audience engagement.
• Analytical skills to monitor account performance and identify trends.

Responsibilities

• Oversee and manage a portfolio of up to 300 accounts.
• Develop and deliver a monthly webinar series.
• Target a 30% reduction in membership resignations.

Skills

Proactive communication

Account management

Event coordination

Data analysis

Collaboration

Job description

Job Details

Office/Hybrid: Hybrid, For the first three months the successful candidate will be office‑based five days a week for training. After this the role will shift to our hybrid working model.

Hours: Full time

Job Profile: Specialist Professional

Salary/annum: Up to £45,000.00

Reference number: JR100673

Closing Date: 4 January 2026

Applications will be reviewed week commencing the 5th January 2026

Description of Role

We are seeking a proactive and results‑driven individual to deliver a Membership Engagement Programme for small accounts. The role will oversee and manage a portfolio of up to 300 accounts with the aim to provide enhanced Member value among this business segment. This role is critical to maintaining and enhancing the value of membership within a vital segment of our Industrial Membership portfolio.

Key Responsibilities

• Account Management: Maintain and strengthen relationships with small accounts through regular phone calls, targeted email campaigns, and consistent communication. This can also include visits to Members, as well as organising inward visits to TWI.
• Webinar & Event Coordination: Develop and deliver a monthly webinar series tailored to the needs of small accounts. Organise quarterly or half‑yearly regional networking events to foster community and engagement among members.
• Retention & Growth: Target a 30% reduction in membership resignations within this segment of Membership.
• Drive additional revenue: oversee the development of Single Client Project initiatives, aiming to generate additional revenue across the membership segment.
• Collaboration: Work closely with the TWI teams, to align strategies and share resources for optimal member engagement and retention.
• Reporting & Analysis: Monitor account performance, track engagement metrics, and report on key performance indicators. Identify trends and opportunities for enhancing member value and driving additional revenue.

Travel

This position may require regular travel both in the UK and abroad.

About TWI Ltd

TWI Ltd is a world expert in engineering, materials and joining technologies with significant property assets. We provide the industry with advice and know‑how in design, fabrication, failure analysis and prevention.

We offer opportunities to collaborate with inspiring and expert teams and a supportive environment in which you are actively encouraged to share your ideas and continually develop your own skills and knowledge. If you are looking to join an organisation that is fuelled by innovation, teamwork, and openness, this role could be for you.

Diversity & Inclusion

TWI Ltd is committed to treating all employees fairly and to being an inclusive employer. Our aim is to create a work environment where our employees can reach their full potential. We put Equality, Diversity and Inclusion at the heart of our people practices to attract, develop and retain the best talent.

We recognise that the differences of our people give us a competitive edge and enable us to maintain our world‑leading reputation. We have made Inclusion our number one corporate value to demonstrate our commitment to ensuring it is at the core of everything we do at TWI.

We are pleased to confirm that we have achieved the first stage accreditation for the Disability Confident Scheme.

Working Hours

36 hours per week (full time), 8.30am – 16.30pm Monday to Thursday (finishing at 16.15pm on Friday). Part‑time and hybrid working available in some roles.

Benefits

We offer a competitive salary, share‑in‑success bonus scheme, generous pension scheme (both employee contribution and up to 10% TWI contribution), holiday (20 days + 5 corporate days + 8 bank holidays), private health and dental cover, career development and training, onsite employee restaurant, onsite gym, day nursery (subject to availability), onsite parking and more. We continue to review and implement family‑friendly policies including hybrid working, flexible working, enhanced maternity pay and paid parental leave.

Application Process

At TWI, we want you to know that your application is in good hands. We do not use AI tools or automated systems to review or sift through applications. Instead, every application is personally reviewed by the hiring manager. We believe in being open and transparent with our candidates and are committed to giving your application the attention it deserves.

TWI Culture & Values

As one of the world’s leading independent research and technology organisations, we are committed to attracting, motivating and retaining the best talent from around the world. Our goal is to develop the next generation of experts to address future industry challenges. We are committed to creating a culture that recognises and respects the differences between people while valuing the contribution everyone makes to TWI. The diversity of our staff and students makes a positive and important contribution to our ongoing success.

TWI offers a comprehensive training programme, incorporating both in‑house and external courses to support staff development.

TWI Values:

• Inclusion: Valuing the contribution from every individual, creating value for our customers
• Teamwork: Building effective working relationships, we accomplish more together
• Adaptability: Engaging positively with change to meet the needs of the business
• Taking Responsibility: Achieving our objectives and personal development
• Innovation & Expertise: Championing new ideas and sharing knowledge to solve industry problems
• Customer Focus: Building trusting relationships with our customers