Helpdesk Administrator

Smart Managed Solutions; Reading; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading facilities management firm in Reading seeks a Helpdesk Administrator (Temporary). You'll provide comprehensive financial and administrative support to site managers and oversee service delivery aspects of the contract. Ideal candidates will demonstrate effective communication skills and have experience in handling high volumes of reactive scenarios. Join a company that values integrity and empowers its people while fostering a supportive work culture.

Qualifications

• Experience in administrative and coordination support roles.
• Aptitude for managing multiple tasks and high volume communication.

Responsibilities

• Assist with control of all service delivery aspects of the contract.
• Manage E-log books helpdesk, answering a high volume of reactive tickets.
• Track and update progress from instigation stage through to completion.

Skills

High level communication

Stakeholder management

Job description

Helpdesk Administrator (Temporary)

At Smart, we help the worlds smartest companies maintain their facilities to the best possible standards through a customer centric experience. Over the past 10 years, we have worked in the worlds top data centres and commercial facilities providing quality engineering services.

We are one of the few facilities companies that understand people are at the core of every organisation and are the most important investment we will ever make. Even as technology advances and buildings change, it is our leadership and personal contributions of Smart individuals that ultimately set us apart from competitors.

Smart is not a faceless corporation. We are an operationally lead business focused on providing visible management and a team that believe in our core behaviours Integrity, Passion and Empowerment - that's the smart way. We invite the successful candidate to come along on our journey and adapt the Smart Culture we have created.

Role Purpose

To provide a comprehensive financial, administrative, coordination and quality assurance support function to site managers, supervisors, business manager and contracted customer(s).

Key Duties

• To assist with the control of all service delivery aspects of the contract
• Assign multiple engineers PPMS on a monthly basis and update
• Co-ordinate subcontractor attendance in line with E-log books PPM Planner
• Issue of weekly helpdesk report to lead contract support detailing any chargeable jobs to be quoted
• Printing service reports for the engineers pigeon hole so they can collect on a weekly basis
• Spot checking PPMs to make sure correct reports have been uploaded / chasing engineers to close
• Assisting with closing PPMs if required
• Management of E-log books helpdesk, answering a high volume of reactive and PPM tickets via E-log books and telephone
• Tracking and updating progress from instigation stage through to completion

If you have experience of the above and can demonstrate an aptitude for high level communication and have excellent stakeholder management skills then we want to hear from you.