Field Technical Support Engineer for Industrial Automation

Atlas Copco Holding GmbH; West Midlands; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A global engineering company is seeking a Technical Support Engineer to provide expert support for tooling and IT solutions in the automotive and industrial sectors. The ideal candidate will manage incidents through the company's QCM process and support internal teams and customers. Required qualifications include proficiency in installation and troubleshooting of hardware platforms, data communications, and industrial automation. The role offers a field-based position primarily in the Midlands.

Benefits

Culture of trust and accountability

Lifelong learning and career growth

Comprehensive compensation and benefits

Health and well-being

Qualifications

• In-depth knowledge of Atlas Copco tooling and integration systems.
• Excellent interpersonal and organizational skills.
• Ability to handle multiple tasks under pressure.

Responsibilities

• Manage the company’s QCM system for reported incidents.
• Provide technical support to internal teams and customers.
• Assist with customer technical training as needed.
• Identify business opportunities through technical support requests.

Skills

Installation and troubleshooting of hardware platforms

Network technology and data communications

Basic knowledge in industrial automation

Job description

A global engineering company is seeking a Technical Support Engineer to provide expert support for tooling and IT solutions in the automotive and industrial sectors. The ideal candidate will manage incidents through the company's QCM process and support internal teams and customers. Required qualifications include proficiency in installation and troubleshooting of hardware platforms, data communications, and industrial automation. The role offers a field-based position primarily in the Midlands.