Field Service Engineer

Integra LifeSciences Corporation; Andover; Hybrid; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading medical technology firm is seeking a Field Service Engineer to ensure the functionality of medical devices. Responsibilities include traveling to hospitals for maintenance and repairs, providing technical support, and documenting service activities. Ideal candidates have a technical degree and experience in the medical device industry, with strong troubleshooting skills and a commitment to customer service. This role involves extensive travel across the UK with typically one day of remote work for administration.

Qualifications

• Experience in field service, preferably in the medical device industry.
• Strong knowledge of electronics and troubleshooting.
• A valid driver's license and willingness to travel frequently.

Responsibilities

• Travel to hospitals to perform testing, maintenance, and repair on products.
• Diagnose and resolve equipment issues to ensure performance.
• Document repairs and service activities accurately.

Skills

Technical troubleshooting

Customer service

Electromechanical repairs

Education

Technical degree or equivalent college credits

Tools

IT systems

Office applications

Job description

Overview

Changing lives. Building Careers.

Joining us is a chance for you to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us, change equals opportunity. Every day, more than 4,000 of us are challenging what’s possible and making headway to help improve outcomes.

Role

As a Field Service Engineer, you will play a crucial role in ensuring the functionality and reliability of Integra’s medical devices. You will work closely with hospitals, healthcare professionals, and internal teams to diagnose, repair, and maintain equipment, providing exceptional technical support. This role requires frequent travel to hospital sites and occasional overnight stays.

If you are a hands-on problem solver with a passion for technical troubleshooting and customer service, this is a great opportunity to make an impact in the medical field.

We are looking for somebody who is willing and ready to travel throughout the whole UK.

Usually it’s 1 day WFH for administration purposes and 4 days working in the field with our customers.

Key Responsibilities

• Travel to hospitals to perform testing, maintenance, and repair on Integra products.
• Diagnose and resolve equipment issues, ensuring top-quality performance.
• Provide technical support to customers and the sales team, troubleshooting product-related concerns.
• Observe Integra products in surgical environments to assess equipment usage and potential issues.
• Install modifications to improve safety and performance.
• Maintain inventory levels and manage calibrations schedules for equipment.
• Document repairs and service activities accurately following Good Documentation Practices.
• Present a professional and customer-focused image at all times.
• Collaborate with internal teams to share technical insights and improve service quality.

What You Bring

Essential Qualifications & Experience

• Technical degree or equivalent college credits.
• Experience in field service, preferably in the medical device industry.
• Strong knowledge of electronics, troubleshooting, and electromechanical repairs.
• Proficiency in IT systems and Office applications.
• Ability to communicate effectively in English.
• A valid driver’s license and willingness to travel frequently.

Preferred Skills & Attributes

• Experienced delivering technical training or presentations.
• Knowledge of Good Documentation Practices.
• Ability to work independently and manage time effectively.

Unsolicited Agency Submission

Integra LifeSciences does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. A formal written agreement is required before engaging any agency, and it must be executed and authorized by the Vice President, Talent Acquisition. Where agency agreements are in place, introductions (the initial sharing of a candidate’s name, resume, or background) are position-specific and may only occur within the scope of that approved agreement. Please, no phone calls or emails.