Field Service Engineer

Getinge Group; East Midlands; Hybrid; GBP 30,000 - GBP 45,000; Full time

Job summary

A global life sciences solutions provider is seeking a Field Service Engineer to join its team in the UK. In this role, you will be responsible for maintaining and servicing Bio-Processing and Life Sciences equipment. The ideal candidate will have a background in electrical or mechanical engineering and experience in a field service role. Competitive salary, flexible working patterns, and benefits including private healthcare and an electric company vehicle are offered. Join us in making a difference in healthcare.

Benefits

Private healthcare

Engineers' bonus scheme

Shopping discounts through Perkbox

Qualifications

• Experience as Field Service Engineer or onsite maintenance engineer highly desirable.
• Good working knowledge of IT for service & product requirements.
• Self-motivated and able to work independently.

Responsibilities

• Conduct scheduled service and preventive maintenance visits.
• Perform urgent repairs for Life Science products.
• Prepare service reports and complete Work Orders using Salesforce.

Skills

Field Service Engineering

Instrumentation

Electrics

Customer-oriented attitude

Education

Electrical and/or Mechanical Engineering qualification (e.g., City & Guilds Level 3)

Tools

Salesforce

Job description

At Getinge we exist to make life‑saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally.

Are you looking for an inspiring career? You just found it.

Job Title

Field Service Engineer – Life Sciences

Location

Field‑based, Scotland

We are looking for a Field Service Engineer to contribute towards our Life Science service team covering our range of Bio‑Processing and Life Sciences equipment used in pharmaceutical manufacturing, production and research laboratories.

Responsible for installation, corrective and preventative maintenance and re‑validating equipment for the Getinge Bio‑Processing and Life Sciences product install base. You will have the opportunity to make a difference by utilising your technical knowledge and skills to ensure the smooth operation of our equipment in the field, representing the business and building relationships with customers and colleagues to deliver the best possible service.

This is a field‑based role and you will need to be a self‑starter with experience of managing your own workload. Although you will be mostly working independently, you will be supported by regular contact with the Service Office, Service Managers and our Technical Services Department which has direct access to Getinge manufacturing sites and a wealth of technical know‑how and expertise.

The successful candidate will have a background and relevant qualifications in mechanical and/or electrical engineering. Comprehensive training on Getinge’s equipment will be provided by our dedicated in‑house training team.

Key Responsibilities

• Conduct scheduled service and preventive maintenance visits requested by customers, as described in the supporting service contract documentation and/or maintenance agreements.
• Perform urgent repairs in a fast and efficient manner, including onsite and/or telephone and e‑mail support (incl. Teams) to customers and colleagues for Life Science products.
• Support other Life Sciences Service colleagues on service‑related matters and/or our wider Getinge colleagues such as Sales, Coordinators and Contract Sales.
• Provide technical and operational support, as needed.
• Prepare service reports in connection with repairs, maintenance and service visits.
• Prepare and complete Work Orders and Maintenance Reports in a timely manner, using Getinge service asset management software Salesforce.
• Provide feedback of data and experiences gained from contacts with customers, including escalating any complaints to the Service Team Manager and/or the Bio‑Processing Service Team Manager.
• Participate in internal or external training courses.
• Manage part stock inventory, including ordering of service parts and quarantine/return of any defective parts.
• Manage, monitor and maintain the assigned service tools and material, including calibration of test equipment.
• Ensure the correct application of the standards and regulations as per Getinge QMS.
• Ensure feedback on quality deviations.
• Promote the Getinge brand, service and image.
• Ensure proper availability of the assigned service tools and materials.
• Perform service activities generally in accordance with customer service contract SLA’s.
• Apply ESD safety provisions correctly.
• Maintain a positive relationship and contact with customers for all service‑technical matters, including owning customer sites.

Who You Are

At Getinge, we are looking for passionate individuals who are agile, resilient, take responsibility for their development and focus on achieving excellence. We provide an environment for Forward Thinkers, Game Changers and Team Players to thrive in. If you enjoy collaboration and working in diverse and international teams, never compromise on quality and always act responsibly remembering that our customers come first, we would love to hear from you!

What You Need

Qualifications

• Minimum qualification in electrical and/or mechanical engineering (e.g., City & Guilds Level 3 or an equivalent).

Knowledge / Experience

• Experience as Field Service Engineer or onsite maintenance engineer highly desirable, ideally within the Life Sciences industry.
• Good working knowledge of IT for service & product requirements (software & networking).
• Good working knowledge of Instrumentation, Mechanics, Electrics, Electronics skills desirable.
• Previous knowledge and experience of service/testing of sterilisers and/or bioreactor devices desirable but not essential.
• Previous experience in a maintenance/service engineer field‑based or onsite role supporting multiple customers desirable.
• Self‑motivated and able to work independently and as part of a national service team.
• Good organisational skills and demonstrated customer‑oriented attitude.
• The allocated territory for this role is the South of England and you will be required to travel throughout your region on a daily basis to fulfil the requirements of your role.
• Travel across the UK & Ireland and internationally may also be required on occasion to visit customers, support colleagues, attend training or other events or to attend Getinge premises.
• Occasional overnight stays may be required.

What We Offer

We offer a competitive compensation and benefits package, to ensure we support your well‑being and goals. We understand that a healthy work‑life balance is important, so we offer a flexible approach to working patterns as well as a range of enhanced family‑friendly policies.

Along with a competitive salary and clear progression scheme, we offer private healthcare, travel and subsistence allowance, engineers’ bonus scheme, shopping discounts through Perkbox, and an Employee Assistance Programme. We have achieved the Better Health at Work Scheme Gold Award, providing a range of resources, meetings, activities and training to employees to support their physical and mental health and wellbeing.

To help meet our goals of becoming CO₂ neutral by 2025, we travel only if we must. In this role, you will be required to travel up to 80% to meet the requirements of your role.

As part of our commitment to sustainability, we provide our field service engineers with an electric company vehicle and home charging point.

About Us

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimise workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.