Field Service Engineer

Beckman Coulter; United Kingdom; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading diagnostics company in the United Kingdom seeks a Field Service Engineer for the South West area. This role involves service, repair, and installation of products at customer sites, requiring a Bachelor's degree in Engineering or equivalent. The ideal candidate will possess strong communication and interpersonal skills, be open to travel, and ideally have experience with Salesforce. You'll contribute to a dynamic team focused on results and continuous improvement.

Qualifications

• Proficient English is mandatory.
• Open to travel; a driving license is mandatory.
• Able to work autonomously and be a team player.

Responsibilities

• Provide technical customer support and on-site assistance to customers.
• Escalate complex issues to greater level of technical support.
• Respond to customer support calls within assigned territory.

Skills

Communication skills

Interpersonal skills

Critical thinking

Problem-solving

Education

Bachelor’s degree in Engineering or Biotech Technical/Electronic Secondary School Diploma

Tools

Salesforce

Job description

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

We are currently looking for a Field Service Engineer for the South West area of the UK, who will have the possibility to conduct service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts. Diagnose system failures and determine the most cost-effective solution. Escalates complex issues to the greater level of technical support or quality reporting system. May develop new customer service/product agreements. Responds to customer support calls within an assigned territory. In addition, they will demonstrate the ability to utilize critical thinking and analysis to make decisions, solve problems and implement solutions. They will be able to communicate and to listen honesty and to create empathy with the customer, colleagues and collaborators.

Key Responsibilities

• Provide Technical Customer support, on-site assistance to our customers.
• Escalates complex issues to greater level of technical support.
• Responds to customer support calls within an assigned territory.

Key Requirements

• Bachelor’s degree in Engineering is preferable or Biotech Technical/Electronic Secondary School Diploma, proficient English is mandatory.
• Open to travel, (driving license is mandatory).
• Good communication and interpersonal skills.
• Able to work autonomously, being a team player as well.
• Experience with Salesforce will be beneficial.

You’ll be part of a dynamic team in which there is a high focus on delivering results and continuous improvement, but also where fun and teamwork are very important. You will work in a leading global company, with a leader who cares about you, your strengths and will help you develop the best possible version of yourself.

Beckman Coulter is part of Danaher Corporation, a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.